short code for international dialing

[aarenot]

i have a customer who wants a code to dial international calls. they want it to be 6 digits, and be on all phones. i will have to walk them through this over the phone as they do not have remote access set up to the system. for ease of walking them through, i wonder if this can be done through a system short code.

set up a sc for the dial 9 to cancel deny on an international dial sequence of dtmf, and another short code with the [9]123456n, tel number 9n, feature dial, with appropriate line group.

i think this would work, but never tried it. any advice.

 

[CarGoSki]

Why do they want to do this? Are they trying to restrict user from dialing international? If so you can simply deny 011 in system then add 011 to each user sc that is allowed.

I suppose that knowing what they are tying to accomplish would fill in the gap.

 

[aarenot]

they want all phones to be able to dial international with a code only.

 

[CarGoSki]

I don't know why I can't see the reasoning but what is the advantage of using a code v.s. dialing 9 + number?

 

[aarenot]

restrict knowledge of the code, so everyone will not be able to use it. yet still be able to dial international from any phone with the code.

 

[CarGoSki]

You can create account codes and tick "force account code" in the user tabs. Build an international dialing short code and tick "force account code". This will allow you to force an account code entry when an international call is attempted.

 

[aarenot]

i know how to do what you have suggested, so i am not looking for how to do that. i could set this up, but i have no access to the system, and the person i would have to walk through this on the phone can not even keep from pressing ok when sending a config from back up to the ipo. even when i tell them do not get ahead of me, wait for me to say to do something before you do anything. and i have told them to change the option from when free to immediate, and type the password in to the password field. yet i have not even mentioned pressing 'ok' yet, before they are pressing ok.

it took 5 times of starting over before they would listen, and change to immediate, type in the password, and then hit ok, in order to reload the cfg. this was after they by themselves, without me on the phone to help, messed the system up so bad they had to dte it to factory default, and thought they already had the cfg reloaded, and called me because the calls were not routing correctly.

so, what i am looking for is. will my above original posting sc work. because i will have to probably be on the phone with this person for an hour just to get these two proposed short codes entered into the system. i would prefer to have my 9 year old son on the phone on the other end walking through this with me, and he can not even spell administrator, and i would have to s-p-e-l-l everything for him in order for him to find things on the screen.

no joke man, that is why i wonder if this will work as i stated my question. if i were on site, had remote access, or anything like that, it would already have been done the way you stated, and i would never had posted my question.

 

[CarGoSki]

Hmmm. I don't know if it would work without testing it and it sounds like you have a real issue on site. I suppose that if you had a current cfg you could make the changes, email it and patiently guide them into loading it and sending i8t to the IPO.

Good luck

 

[aarenot]

maybe so. it would reset all the pw's though, and any other things they may have changed. although reverting back from anything they have changed, may be good, not bad.

i would have suggested the forced account code thing too from what i had posted. it is just a little different situation than having the ability to access the cfg myself.

 

[ronromano]

do they want to dial this code then dial a number?

 

[aarenot]

dial
6 digfit code then international number

yes

no 6 digit code, and international number does not connect.

yes

i have no idea if this would work because other than this situation i would do it another way, so i have never tried it.

 

[tlpeter]

just a thought

make shortcodes to block internation calls
this shortcodes will have a outgoing line ID that does not excists
then make a 6 digit shortcode that will give you a secundaire dailtone (if you use) on a excisting ougoing lineID
and then they can dail international numbers

like i said just a thought and never ever tested this before