Short code dilemma, can't steal calls? 1

[573dawn]

Hi All, for once, I have a question NOT related to dropped calls Let's say that a customer calls the parts department, and they have the call at the counter up front.
But they need to go back to the shipping area and pick the call up, but transferring it doesn't give them enough time.

Is there a way they can put the caller on hold and then pick it up from another extension?

I have tried both *32*N# and *45*N# (where N is the extension you want to steal/pu) and both show "call rejected" if I try them. What am I doing wrong

 

[ProviderReborn]

Call parking is your friend on this one and is easy to set up.
Either by button programming.

Call Park.
Data - 1/2/3 however many park keys you want.

Example
This short code is a default within the Manager configuration. This short code can be used to toggle the feature on/off. N represents the park slot number in which the call will be parked. For example, if a user wants to park a call to slot number 9, the user would dial *37*9#. The call will be parked there until retrieved by another extension or the original extension.

Short Code: *37*N#
Telephone Number: N
Feature: ParkCall

To Grab
Example
Below is a sample short code using the Unpark Call feature. N represents the park slot number in which the call you want to retrieve was parked. For example, if a user parked a call to slot number 9, you can retrieve that call by dialing *38*9#.

Short Code: *38*N#
Telephone Number: N
Feature: Unpark Call




ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[573dawn]

TheProvider, thanks, I'll give that a shot!

 

[573dawn]

TheProvider, it works great if I do it manually, but I can't seem to figure out how to program a park spot for a button. I go to set one up and the "unpark call" is an option, but I can't find "park call" for the life of me.

Also, can you tell me would I set up park slot 1, 2, 3 etc. on each phone, i.e. can the "park" slots be identical to each handset?

Thanks, Dawn

 

[ProviderReborn]

Ok..

Park slots are identical on each handset yes.

So on a 5410
Give an action of call park
Give an action data of 1

Next key 2, next key 3.
You could set this up in your user rights and assign user rights to your users rather than do it on each handset.

I do not know if the key option tallys up with the shortcode option. Give it a whirl and see what happens.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[573dawn]

Thanks! BTW, when are you coming to visit beautiful Central Missouri? We would be happy to welcome you.

 

[573dawn]

Uh-Oh...Can I only program 12 buttons on the 5410s? For the main menu, of course, it looks like I could sub-menu a few things that are rarely used, like directory...

 

[573dawn]

IT WORKS! TOO COOL!

I have now oficially lost every last shred of respect I had for my BP, who said it couldn't be done...

 

[kurthansen]

lol that is sad.

 

[573dawn]

HI kurthansen! Haven't seen you in a while Yes, it IS sad, my boss told me not to tell the BP.

As if I would <g>

 

[aarenot]

Dawn,
I had until this point had every confidence in the validity, and truthfulness of your statements on this forum until this last one which I will quote.

"I have now oficially lost every last shred of respect I had for my BP"

You cannnot seriously expect us to believe you really had any left!!!!!!!!!!!!!

Also, nice to see things are getting better for your system, I have been mostly off tek-tips for a while as I was working a 16 site project over the last 5 weeks in the Chicago area. I am so glad it is over, and all is well and working.

P.S. I have never met an IPO tech that did not know what was, and how to program and use park slots on the IPO. It is a basic feature which is used on almost every system I have ever seen.

 

[ProviderReborn]

P.S. I have never met an IPO tech that did not know what was, and how to program and use park slots on the IPO. It is a basic feature which is used on almost every system I have ever seen. [\quote]

Im so glad you said that. I thought that as well.



ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[mattKnight]

>I have never met an IPO tech that did not know what was, and how to program and use park slots on the IPO. It is a basic feature which is used on almost every system I have ever seen

<draws breath> Most of our sites & users don't use park, unless through Phonemanager. I can't think of the last time I programmed shortcodes for park slots

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[573dawn]

You guys all make me feel so much better

aarenot, I was holding onto those last shreds of respect so that next time I see them I wouln't spit in their general direction. In other words, my boss made me.

I told her a couple days ago that I was done with them. She made me talk to them anyway. Allegedly we are supposed to have a vendor meet Wednesday, and I am seriously considering a shot of something strong before that particular encounter <g>.

I too was mystified when they told us we couldn't do it. I'd never heard of such a thing. Their explanation at the time was that we no longer have "lines" the way we did with the analog system. My personal opinion is unprintable.

 

[aarenot]

Matt,
I stand corrected, I have heard of one now. You happen to be that one. I have seen a park button with specific park slot defined on every IPO system I have ever worked on. I do include phone manager in that, but programming SC's for it is really not needed in most cases as the default SC's cover it. It is simply used as a place to park, and retrieve a call (via a button)which is parked on a programmed button, often after a page is done to announce a call parked for a specific user who is not generally sitting at a desk.

I have since recalled one SOE which did not have park slots, but did have line appearances. My statement may have been slightly to strong since I now know of one good tech who has not used park slots so frequently in yourself.


Dawn,
It is even possible to park calls to an user ext. so it can be retrieved in a similiar way using a SC.

 

[573dawn]

aarenot, I'm just happy to know it can be done! I try to avoid using strict shortcodes because, well, users find them too confusing. They want a single button, so that's what I try to give them

 

[aarenot]

Again, get a BP-ship and open up across the street from yours, and make some good $$ with your attitude.