Short code dialling

[quaker21]

hello ,
We have a customer that is using a network service called account code billing , this service is actually done on a line basis so the customer would dial 132 to put them on the alternate service provider then they would dial a three digit account code that they generate themselves then the would dial the phone number , when they dial the 132 they immidiatly receive the other service providers dial tone and then proceed to dial the three digit account code and then the phone number ,

on there old panasonic system(booooo) they would dial the 132 then the account code then at that point they could press an autodial button and a auto dial number (again 3 digits) and the system would then send the number stored under the 3 digit auto dial number to line.(effectivly a speed dial)

On the ip office i have set up a dial button on all the phones so the customer presses this button and it dials 132 they then recieve the service provider dial tone insert the account code that they have generated, at this point they are wanting to be able to enter in my mind a short code that relates to a mobile or land line number,

Then for the system to send the mobile or land line number to line , the important fact is that whatever short code is dialled after the 132 button is pressed and then they have entered the account code ,that the digits dialled to activate the short code are not sent to line, as at this point in the call, the call is live on the service. providers network.

There are 40 numbers that the customer would like these short codes to work for and it would be better if they had a * or # at the start of the short code to prevent any conflict with the account code that the customer enters after the 132 button is pressed.

I have messed about with the dial delay digits and timer but with no sucsses , i have also tried them pushing the 132 dial button then dialling the account code they generate and having a short code that is #01 that is basically CODE:N#01 FEATURE: Dial TELEPHONE NUMBER:0771111111 , i had hoped that this would mean that if the dial delay is correct and #01 is dialed that it would input the telephone number on the end of the numbers already dialled but alas it`s not to be.

If anybody has any ways round this or a better way to achive this please let me know.

 

[amriddle01]

They system will not match shortcodes once a call is connected I'm afraid

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[quaker21]

ok so is there a way to get them to press a button to dial 132 then get it to wait so they input account code then short code ,and send all that to line?

 

[Maxwell1001]

ben did you try that ars thing i mentioned??

you could have sc #007N dial 077???????

N being the billing code

which goes to ars

then in ars have

#007N

dial

132N077????


would that work you think, this way the customer would dial the speed dial no. followed by the acc code (not a system acc code a line one)

ACA - IP Office
ACS - IP Office
ACSS-SME

 

[Maxwell1001]

BEN

ignore my post above its over complicating things, had a thought

all you need is SC

#007N

Dial

132N07712345678

line group 0

ACA - IP Office
ACS - IP Office
ACSS-SME

 

[IPGuru]

I think you are falling in to the clasic trap of trying to do something a certain wasy because "thats the way our old system does it" when on the old system it is a hack to get things to work.

take a step back & instead of trying to emulate the old system find out what they are really trying to achive.

The ervice you are describing was usualy used to provide extn billing on C&W's LCR service. The IPO is capable of inserting the extn number automaticaly.

eg:
Sc 0N
tel 132E.
feature Dial

will send 132 <extn No> number dialed.

 

[Maxwell1001]

Hi IPGuru I work with Quaker21,

The customer is not looking for extension billing, they obviously dial the 132 for the LCR aspect but the next 3 digits they insert a from potential list of what i believe is 50+ these numbers when sent to line are used to show which calls are for which campaigns.

im confident that the

#007N

dial

132N07712345678 (or what ever that speed dials mobile number is)

will work, just have to see what happens once he has tried it.


also i couldnt agree more sometimes this "thats the way our old system does it" is a red herring, just like when they say "that phones always worked there" but you open the socket and it not even wired correctly.

ACA - IP Office
ACS - IP Office
ACSS-SME

 

[quaker21]

cheers for the input , unfortunatly this is still not working , i tried Your two suggestions Lew but it came back with error tone both times,system status wasent much help as i did not show me what was happening ,monitor would be better but the guy has gone off now to lunch , i would like to run monitor to see what is happening.

Another thought is in personal speed dials on the phones(5410) could be used the only problem there is that when the customer is on the 132 network they get about five seconds to enter the account code and start dialling a number , this might prove difficult if they are searching for a customer by name, so a prefered option is the short codes and i wil keep trying .

 

[tlpeter]

Can you try a shortcode like this:

*99
Dial
123,,accountcode


The , means a little pause.
You can only send numbers and no * or #


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[quaker21]

the problem is after the accont code is dialled as it is at that point on the LCR providers network and you have there dial tone not BT`s , so the pauses are before the crucial bit but thanks for the suggestion.

 

[Maxwell1001]

#007N

dial

132,,,N0771234567

could you try that using what tlpeter said

ACA - IP Office
ACS - IP Office
ACSS-SME

 

[quaker21]

i will try it but i dont honestly think that the IPO is translating the N from #007N and inserting that N after the 132, but im up for anything at the moment so i will let you know.