SHORT CALL

[drcook]

Were would I fing the settings for short calls?

 

[sandyml]

Threshold settings.

 

[drcook]

were would i fing the threshold settings? Sorry but i am new to ccma

 

[sandyml]

Go into the Configuration icon. Threshold Setting is the last choice in the listing under the site. You have 3 types of thresholds: agent, skillset, application.

 

[drcook]

thanks for all the help

 

[cherylhelm]

Note that only the skillset and the application thresholds have the short call setting, not agent.

Agent Thresholds values Available Level 1 Level 2
Active Display 5 10
Break Display 5 10
Busy Display 5 10
Call Present Display 5 10
Consultation Display 5 10
Emergency Display 5 10
Idle Display 5 10
Not Ready Display 5 10
Logout Display 5 10
On Hold Display 5 10
Reserve Display 5 10
Walkaway Display 5 10