Shoretel to Nortel option 11 2

[BombOne]

Hello,

We just purchased a shoretel phone system, we are going to phase out an old nortel option 11. In the mean time, I have them connected via a PRI. The trouble I am having, is when a Shortel phone, talks to a Nortel phone, the volume is quiet. The Nortel user has to turn the volume all the way up to hear the Shoretel user. Is there anyhting I can adjust? a gain some where on the PRI, or something similar? any insight would be helpful. Thanks.

 

[nintendo1889]

I'm a bit of a shoretel newbie, but Under trunks/trunk group there should be a setting for adjusting tx/rx gain.

 

[BombOne]

I do not seem to have that option under trunk groups.

 

[danmenke]

its actually under platform hardware --> voice switches --> primary

Pick your switch and scroll down to the ports and you can increase the tx db or the rx db however you want.

 

[BombOne]

Thanks Guys! dan, that was exactly what I was looking for.