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Shoretel Complaints? 1
- Thread starter otimmyo
- Start date
I've been installing and supporting Unified Communications for CISCO for 8 years now and I never had to "reprogram" a system unless there was a hardware failure and the customer failed to have a current back up or any back up at all.
If this is happening to you often maybe you should stick to the systems you know how to work on, as I would bet it is your inexprerience that is causing the "Week of reprogramming"
Are you saying that your customers are dumb enough that they pay you to rub the servers when they have a problem?
You got it made Bird0649.
If this is happening to you often maybe you should stick to the systems you know how to work on, as I would bet it is your inexprerience that is causing the "Week of reprogramming"
Are you saying that your customers are dumb enough that they pay you to rub the servers when they have a problem?
You got it made Bird0649.
What a biatch fest, you guys should step back an couple centimeters.
As far as moving from one system to another, it is all telephony, if you know the lingo, and the concepts it is not that hard to figure out the interfaces, and be good at more than one. In fact I have never met anyone who was great with one system who was not also highly skilled at other phone systems. Being a one pony show just means you are very seriously limited in your experience and scope of knowledge. Being an expert really does take more than understanding the point of view of more than one system, sorry if you do not understand the concept. I do not care if you know Avaya, or Shoretel, or Nortel, or comndial, or toshiba, or anything out there, if you only know one system, you are not an expert in telephony, or the phone business, especially if it is all IP, or all TDM that you know. My God, it is like saying you are a languages expert when you are not even bilingual. Stop kididng yourself, and get a second language.
How can you consdier yourself an expert in communications systems if you do not know how to implement more than 1, 2, 3, or 4 platforms?
As far as moving from one system to another, it is all telephony, if you know the lingo, and the concepts it is not that hard to figure out the interfaces, and be good at more than one. In fact I have never met anyone who was great with one system who was not also highly skilled at other phone systems. Being a one pony show just means you are very seriously limited in your experience and scope of knowledge. Being an expert really does take more than understanding the point of view of more than one system, sorry if you do not understand the concept. I do not care if you know Avaya, or Shoretel, or Nortel, or comndial, or toshiba, or anything out there, if you only know one system, you are not an expert in telephony, or the phone business, especially if it is all IP, or all TDM that you know. My God, it is like saying you are a languages expert when you are not even bilingual. Stop kididng yourself, and get a second language.
How can you consdier yourself an expert in communications systems if you do not know how to implement more than 1, 2, 3, or 4 platforms?
aarenot,
The original question was if anyone has Shoretel complaints.
Here comes bird who is an expert on a lot of systems but not CISCO as he says and instead of providing any info on the original question tells us cisco IPTEL is a pile.
That is what I was commenting on. If you are not an expert then on a product how do you know if a system has issues?
Where do you base that statement? Obviously not on personal experience as you are not an expert on the product. That is all I was trying to say.
If you claim that if you know one product you can jump in on another and implement it you are wrong.
I am reffering to an implementation that will consist of thousands of users and multiple sites. If you think an enterprise customer will let you come in and read the manual on HOW TO on site you have another thing coming.
If you are on a 20 user phone install that is a bit different but the expectations of knowing the product are still there.
I never said that i only know how to work on one system. I just have the luxury to do so as the place I work for strictly deals with CISCO products.
So assumptions aside let's deal with the original question.
I do not have anything to add as Shoretel is not my bag, but I have heard good things about it. To use the "experts lingo" above, as I only know one system, it does not need a "foot rub".
LOL
The original question was if anyone has Shoretel complaints.
Here comes bird who is an expert on a lot of systems but not CISCO as he says and instead of providing any info on the original question tells us cisco IPTEL is a pile.
That is what I was commenting on. If you are not an expert then on a product how do you know if a system has issues?
Where do you base that statement? Obviously not on personal experience as you are not an expert on the product. That is all I was trying to say.
If you claim that if you know one product you can jump in on another and implement it you are wrong.
I am reffering to an implementation that will consist of thousands of users and multiple sites. If you think an enterprise customer will let you come in and read the manual on HOW TO on site you have another thing coming.
If you are on a 20 user phone install that is a bit different but the expectations of knowing the product are still there.
I never said that i only know how to work on one system. I just have the luxury to do so as the place I work for strictly deals with CISCO products.
So assumptions aside let's deal with the original question.
I do not have anything to add as Shoretel is not my bag, but I have heard good things about it. To use the "experts lingo" above, as I only know one system, it does not need a "foot rub".
LOL
Um aarenot if your statements are true then could you please tell me why every doctor has a specialization? Such as cardiology, orthopedics, radiology, and so on. The reason is that to be great at deploying any product, you have to study and be a master at that one product. If I break a leg I want an orthopedic, if I am having heart problems then I want a cardiologist.
Being in the integration field I laugh when a solution provider offers more than one product in a certain space. Certainly I am all for the engineers knowing more than one product, but you shouldn't have a solution provider that says name your product and I can support it.
Being in the integration field I laugh when a solution provider offers more than one product in a certain space. Certainly I am all for the engineers knowing more than one product, but you shouldn't have a solution provider that says name your product and I can support it.
whykap,
I see your point, and I have very few complaints about Shoretel. You do not however have to be a subject matter expert on it to know it is a new boy on the block, and has limited experience in comparison to some of the other systems out there. The company is facing some legal battles which I hope do not trouble it too much as I see it as a major player down the road say 20 years when it gets some signifigant market share(I own some of their stock). If it grows faster than that it will be the first to be able to accomplish that kind of growth without having some major support growth issues along the way. Cisco had some I believe from my friends who I know whom support it, and they already had a support infrastructure that was multinational.
brian,
I see your point, but most specialities in the medical field require expertise, in multiple bodily systems, and sometimes study in different disciplines, or approaches. They do not always offer the same solution regardless of the problem. Knowing one system means you may know one way to solve, or attempt to solve a set of problems, but it does not mean you knowm them all, or even the best. Diversity of opinion, discipline, and having teams of doctors with different qualifications is also of value in the medical field. I would say it is valued in the Telephony field, but how often do you see a phone sales guy say you should get a second opinion, or a consult with another expert?
It is possible that a house with a sales engineer with more than one system type expertise may be able to help serve the specific solutions of multiple customers in a way that those without such may not have. I think Shoretel agrees since they have gone after the established sales venues/interconnects/resellers that the other manufacturers have already established relationships with in many cases.
I tried to speak back on topic, and answer what I was asked as well.
I did not assume that anyone was a one pony show by the way.
I see your point, and I have very few complaints about Shoretel. You do not however have to be a subject matter expert on it to know it is a new boy on the block, and has limited experience in comparison to some of the other systems out there. The company is facing some legal battles which I hope do not trouble it too much as I see it as a major player down the road say 20 years when it gets some signifigant market share(I own some of their stock). If it grows faster than that it will be the first to be able to accomplish that kind of growth without having some major support growth issues along the way. Cisco had some I believe from my friends who I know whom support it, and they already had a support infrastructure that was multinational.
brian,
I see your point, but most specialities in the medical field require expertise, in multiple bodily systems, and sometimes study in different disciplines, or approaches. They do not always offer the same solution regardless of the problem. Knowing one system means you may know one way to solve, or attempt to solve a set of problems, but it does not mean you knowm them all, or even the best. Diversity of opinion, discipline, and having teams of doctors with different qualifications is also of value in the medical field. I would say it is valued in the Telephony field, but how often do you see a phone sales guy say you should get a second opinion, or a consult with another expert?
It is possible that a house with a sales engineer with more than one system type expertise may be able to help serve the specific solutions of multiple customers in a way that those without such may not have. I think Shoretel agrees since they have gone after the established sales venues/interconnects/resellers that the other manufacturers have already established relationships with in many cases.
I tried to speak back on topic, and answer what I was asked as well.
I did not assume that anyone was a one pony show by the way.
So far no complaints, we love the Shoretel Solution, just so far we are not very impress with the Converged Conf Solution.
Any one have problems with the Converged Conf Solution for Shoretel.
600+phones
800+extensions
so far across 3 US States, and Across the pond to Germany, and growing.
GR
Any one have problems with the Converged Conf Solution for Shoretel.
600+phones
800+extensions
so far across 3 US States, and Across the pond to Germany, and growing.
GR
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