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Shoretel Call Manager

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GilMes

Technical User
Oct 19, 2009
5
US
Shoretel phantom call, what would cause the Shoretel Call Manager to display a call in queue that is not actually in the queue?
 
Thanks appreciate the help. Another question I have about Shoretel 8.1 I would like for the agents to place themselves in wrap up/make busy while still on a call. This will help when we are experiencing high call volume and it is time for an agent to go on break or lunch. We tried to do this but the agent contiued to get calls?
 
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