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ShoreTel 8.1 calls return to queue

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GilMes

Technical User
Oct 19, 2009
5
US
Reviewing ShorTel 8.1 report documents I do not see where calls returned to queue (call avoidance) is captured. Any suggestions?
 
Are you using the contact server extension, or managing a call center through workgroups in the base shoretel application?

If using the contact center extension, you can identify calls returned to queue (not answered) in the auto logout column in the canned reports.
 
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