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ShoreTel 8.1 calls return to queue
- Thread starter GilMes
- Start date
Are you using the contact server extension, or managing a call center through workgroups in the base shoretel application?
If using the contact center extension, you can identify calls returned to queue (not answered) in the auto logout column in the canned reports.
If using the contact center extension, you can identify calls returned to queue (not answered) in the auto logout column in the canned reports.
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