Dec 31, 2009 #1 GilMes Technical User Oct 19, 2009 5 US Reviewing ShorTel 8.1 report documents I do not see where calls returned to queue (call avoidance) is captured. Any suggestions?
Reviewing ShorTel 8.1 report documents I do not see where calls returned to queue (call avoidance) is captured. Any suggestions?
Jan 13, 2010 #2 CSaint Technical User Jan 13, 2010 2 US Are you using the contact server extension, or managing a call center through workgroups in the base shoretel application? If using the contact center extension, you can identify calls returned to queue (not answered) in the auto logout column in the canned reports. Upvote 0 Downvote
Are you using the contact server extension, or managing a call center through workgroups in the base shoretel application? If using the contact center extension, you can identify calls returned to queue (not answered) in the auto logout column in the canned reports.