SharePoint Alerts do not work!

[cmsphow1]

Hello all,

hope everyone is ok, I have a problem with sharepoint alerts. I have an announcements web part which I am using to display corporate news. Any new items that are added are moderated by the It helpdesk before they can be displayed. The alert is set in the web part page itself on the approve/reject items view where it shows a brake down of pending, rejected and approved items. So, I'm assuming that when an item is added and is pending that an email will be sent as it is set up to send immediately? But it doesn't and checks have to made manually.
I have tried restarting the alerts service on the server but had no luck so I'm not sure what I can try next? Any help for this sharepoint newbie would be appreciated.

Thanks, Paul

 

[CliffSP]

Hi

I had this problem too. I checked the mail server name and I had got it wrong. I corrected it and hey-presto, all alerts work fine now!

Hope this helps...

Cliff

 

[cmsphow1]

thanks but I have some alerts that work so it just seems to be on this annoucements web part under the pending view where the alerts don't work. Something somewhere (table?) isn't updating when a change is made to the page i think. any other suggestions much appreciated.

thanks again

 

[Thomas2000]

Hello,

The alerts that should be generated in pending mode, are they supposed to be sent to users with the Administrator rights? By default, a user that does not have Admin rights does not have the possibility to see pending documents or items (since they have not yet been approved).

I have used alerts many times in with the approve reject feature turned on and it seems to work fine. How ever the user that setup the alerts had to be an Administrator on the site (or atleast need to have the right to approve or reject items, which per default the Administrators have.)

Cheers,
Thomas

 

[cmsphow1]

Thanks Thomas but all the users that are supposed to get the alerts are domain admins from AD so I assume have inherited administrators rights. I am the main administrator for the site and I do not get the alerts for the pending items even though they are set up? Not sure what to do next, is it something to do with the announcements web part maybe?

Thanks again

 

[Thomas2000]

Hello,

So it is basically only for the announcement list/webpart that the alerts does not function? Do you receive alerts from other parts?

I was struggling with alerts not being sent, and it turned out that it was our antivirus software installed on the server that actually prevented using port 25 (just a long shot, but could be worth a check)

Cheers,
Thomas

 

[cmsphow1]

hello Thomas, yes it seems to be just this web part as other peolple have alerts set up on areas with document libraries and if anything is changed within the doc library then an alert is sent as expected. It's a mystery?

thanks again, Paul

 

[Thomas2000]

Hello,

Sure seem to be a Strange problem. Have you checked the notifcation logfiles in the SharePoint portal central administration?

//Thomas