Setup inbound route to Fax Server.

[hached]

Hi,

I need to route a few DID's to a RightFax server that we have connected to our switch via a Tie trunks. This server has been running off our switch for a while but it's only been used at this point to route outbound faxes which has worked fine; however, when I try to route an inbound call to it I hear dead air and after 10 to 15 seconds I get fast busy, never hear any ringing.

Below is the printout of my route, when I call the ACOD I get fast busy.

Here is the printout of my route.

TYPE RDB
CUST 00
ROUT 25
DES FAXSRV
TKTP TIE
NPID_TBL_NUM 0
ESN YES
CNVT NO
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP DTI
ISDN NO
DSEL 3VCE
PTYP DTT
AUTO NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 7025
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 31
NDNO 31 *
DEXT NO
DNAM NO
ANTK
SIGO STD
STYP SDAT
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3

IENB 5
TFD 0
VSS 0
VGD 6
SST 5 0
NEDC ORG
FEDC ORG
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO


PAGE 002

VRAT NO
MUS NO
RACD NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TDET NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO

I'm trying to point calls to this server via LD 29, DCNO 31.....

Any help would be greatly appreciated!

 

[phonz1]

STEP
ACOD 7025
TARG 01 X the TARG and then try it
CLEN 1
BILN NO

 

[tnphoneman]

Also make sure the rightfax server is set to receive the digits.

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[hached]

Removed the TGAR, still getting a long pause then fast busy, also confirmed with our Rightfax guy that his box is setup to receive 7600 which is the DSC I setup to forward the DID to.....

 

[Triton101]

Dial the DSC yourself and hit pound(#) and if you get dead air, hit a bunch of keys. (1425) so you make noise, rightfax might be listening for a connection....if it does not hear anything it hangs up.

 

[hached]

Tried hitting a bunch of keys but still fast busy....

 

[Triton101]

Maybe the guy who setup the fax server is not setup for inbound calls as tnphoneman suggested? You said outbound is ok...

you can try tracking the TN you call in on to see what is happening on the PBX.

Also print one of the tns and post if you can.

How many channels does the Right fax have setup to the PBX???

 

[hached]

I did a trace in LD 80 and when the call hits my Fax Server channels it goes in Lockout then when I release the call the channels changes back to IDLE.

I also spoke to the RightFax guy and naturally he claims everything on his site is setup correctly...

Here is the printout of one of my ports on the Right Fax, I have 48 ports in total.


DES FAXSRV
TN 019 23
TYPE TIE
CUST 0
TRK DTI
PDCA 1
PCML MU
NCOS 6
RTMB 25 47
A/B BIT SIGNALING
TGAR 2
SIGL EM4
STRI/STRO WNK WNK
SUPN YES
AST NO
IAPG 0
CLS CTD DTN ECD WTA LPR APN THFD HKD
P10 VNL
TKID
AACR NO
DATE NO DATE

 

[Triton101]

NCOS 6
make sure your phone allows for this ncos

 

[Triton101]

Sorry, thinking of something else.... ignore my previous post.

 

[Triton101]

this is something Old that I have from a printout...worked in and out ok....

TYPE RDB
CUST 00
ROUT 80
DES FAX
TKTP TIE
NPID_TBL_NUM 0
ESN NO
CNVT NO
SAT NO
RCLS EXT
DTRK YES
BRIP NO
DGTP DTI
ISDN NO
DSEL 3VCE
PTYP DTT
AUTO NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 6767
TARG
BILN NO
OABS
INST
SIGO STD
STYP SDAT
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
TFD 0
SST 5 0
NEDC ORG
FEDC ORG
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
CDR NO
MUS NO
MANO NO
EQAR NO
TTBL 0
OHTD NO
ALRM NO
ART 0
AACR NO


TN 004 03
TYPE TIE
CUST 0
TRK DTI
NCOS 3
RTMB 80 3
TGAR 1
SIGL EM4
STRI/STRO WNK WNK
SUPN YES
AST NO
IAPG 0
CLS CTD DTN CND ECD WTA LPR APN HKD
P10 VNL
TKID

 

[hached]

triton101

I looked at your printout and based on that I removed the TGAR from the Route and I also changed the TGAR on my Tie from 2 to 1 as my set was set to 2 so I believe that would get blocked from the switch...still same result however.

Here are the latest printouts.

FEAT cdp
TYPE dsc
DSC 76
FIR003 NET 56
00
DSC 7600
FLEN 4
DSP LSC
RLI 30
NPA
NXX


RLI 30
ENTR 0
LTER NO
ROUT 100
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
VNS NO
CNV NO
EXP NO
FRL 0
DMI 0
FCI 0
FSNI 0
SBOC NRR
IDBB DBD
IOHQ NO
OHQ NO
CBQ NO

ISET 0
NALT 5
MFRL 0
OVLL 0
ROUT 100
DES TEST
TKTP TIE
NPID_TBL_NUM 0
ESN NO
CNVT NO
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP DTI
ISDN NO
DSEL VCE
PTYP DTT
AUTO NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 7099
TARG
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
ANTK
SIGO STD
STYP SDAT
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3

IENB 5
TFD 0
VSS 0
VGD 6
SST 5 0
NEDC ORG
FEDC ORG
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
VRAT NO


PAGE 002

MUS NO
RACD NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TDET NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO

DES FAXSRV
TN 019 24
TYPE TIE
CUST 0
TRK DTI
PDCA 1
PCML MU
NCOS 1
RTMB 100 1
A/B BIT SIGNALING
TGAR 1
SIGL EM4
STRI/STRO WNK WNK
SUPN YES
AST NO
IAPG 0
CLS CTD DTN ECD WTA LPR APN THFD HKD
P10 VNL
TKID
AACR NO
DATE 28 FEB 2008

Thanks for your help!

 

[phonz1]

dial the acod from a phone on the switch, what happens?

 

[hached]

Same think, dead air then fast busy....

 

[Triton101]

your CHTY setting in RDB is set to ABCH ?
Try BCH

 

[TelecomNemo]

Most likely you have a TIE trunk signaling issue. Per the programming looks like you have a T-1 with EM4, wink start, DTMF, and answer supervision.

Is the fax server set up the same?
For a test you could change STRI/STRO to imm imm and change SUPN to no. Just as a test as wink start and supervision is the prefered set up.
Also try changing the DTN (DTMF) to DIP (dial pulse) on the trk TN cls.
When testing dial the DSC code (7600?) and not the RDB ACOD.

 

[Triton101]

Sorry man, forgot you don't have a Dch on this, I don't think you will have the CHTY option uless you have PRI for the RDB...

But if they channels are going into lockout till you drop the call, the server must have a log file, see if the IT guy can view it for errors, maybe that will help.

 

[phonz1]

dead air and fast busy, almost like it's looking for a way to complete and then failing... hmmmm. try removing TGAR from the channels and bump up the NCOS

 

[acewarlock]

Change this to RRB in the RDB as the first trunk may be bad.

SRCH LIN chg to RRB





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[hached]

I think I may have figured it out, my brooktrout card is a 16 port card and I was doing my testing with ports 23 and 24 on the T1 side!!!! I'm going to change it to port 5 and I figure I should be in business...will let you know.