Setup.exe doesn't run on XP

[dtqui]

Hi,

I'm doing support for public in a company. I received a call from a user who said when he put in our CD which should auto-run, it doesn't do anything.

Advised him to do the following:
1) Double click on the setup.exe button.
Result: it doesn't run
2) Advised him to use "Run" and type in path to setup.exe
Result: doesn't run.
3) Check under "Task Manager"
Result: no trace of the setup though

There's no error messages.

Anyone came across this before?

 

[bcastner]

Use the Microsoft diagnostic and repair tool for autoplay problems:

http://www.microsoft.com/downloads/...b6-e8fa-45c4-a171-1b389cfacdad&displaylang=en

 

[franklin97355]

Send him a new CD.

 

[dtqui]

Thanks for the suggestion. As I have no way of contacting that user again, I'm asking for future reference's sake.

Franklin97355, sending him a new CD might not work cos the same thing happened to him last year when he took our last year's CD.

Could this be his machine problem? But he said he can use other company's CDs with no problems.

 

[linney]

It may have been a problem with his CD-ROM drive which was having problems with the brand, type or even color of your CD. A problem he may have to live with until he has a new CD-ROM drive.

If he could see the files on the CD, a copy to the hard drive, of the files, and running from there may have been an option.

 

[dtqui]

Thanks, linney. That is something I haven't considered, but I'll keep this in mind if I encounter this again.

 

[nack0831]

Go in to your Task Manager and on the process tab find "Z..cfg" (Sorry I don't remember the real name) and click on end process. The setup.exe will then start to run if you already clicked on it...