Hello All
I was at a new clients yesterday after him saying that the phones aren't behaving properly?
when the system was setup in 2017 it was setup so that in day time if the phones where not answered after 5 rings it would go to system voicemail.
to retrieve voicemails the would press call bk enter the extension number and the password and it would play the messages.
after a while the client stated that they did not like the message someone else had put on the system and deleted it, they could not tell me how it was deleted but it did not work,
I got them to save a new message using Trans/PGM 06, 1, 101 recorded new message and saved it.
tried to call in and it will not go to voicemail.
I am not too familiar with the intricacies of eMG80 Voicemail so is there a cheat sheet that anyone has that will allow me to set this up please
any help would be appreciated.
Carl
I was at a new clients yesterday after him saying that the phones aren't behaving properly?
when the system was setup in 2017 it was setup so that in day time if the phones where not answered after 5 rings it would go to system voicemail.
to retrieve voicemails the would press call bk enter the extension number and the password and it would play the messages.
after a while the client stated that they did not like the message someone else had put on the system and deleted it, they could not tell me how it was deleted but it did not work,
I got them to save a new message using Trans/PGM 06, 1, 101 recorded new message and saved it.
tried to call in and it will not go to voicemail.
I am not too familiar with the intricacies of eMG80 Voicemail so is there a cheat sheet that anyone has that will allow me to set this up please
any help would be appreciated.
Carl