Setting up simple VM

[dhehir]

Hi All,

I'm sure there is a very simply solution for what I am trying to achieve but am hoping someone can point me in the right direction. I am trying to set up what should be a simple voice mail implementation.

This is a small site with 10 ip phone users (5312's) and 1 embeded VM license.
(CXi - 5.0 SP1 PR1 (11.0.1.26))

There is a spare IP phone in the office that they wish to use for the VM (external calls OOH only - night 1) which sits by the front door, so if a VM has been left they would like to be able to glance at the phone when they get in to see if there are any VM's using the flashing message indicator.

I have set the spare phone up as a standard Extension voicemail and all was working perfectly well, until the site decided that prior to going to VM when in night 1 a group of phones should ring first and then be sent to VM if no-one answers.

The way I have tried to achieve this works to a point, but for the message indicator lamp will not indicate when a VM is present. Now I did try to explain how I have set this up in a previous thread but there seemed to be a lot of confusion (I can't seem to find the thread any longer). so, instead of trying to explain it again I wondered If any of you wonderfully knowledgable folks could run me through how you would achieve this.

Incoming external calls come in over a single analogue trunk and are forwarded using Non-dial in trunk answer points in the trunk attributes form.

Thanks very much in advance for your time.

dhehir

 

[wireman50]

in call rerouting set the first alternative of the group to go to the phone by the door ( if its a ring group just set the overflow to be the single phone wit the voicemail)and have that set to forward to VM all calls. Even if its in the group it wont answer until the call forward hits that single phone.

 

[dhehir]

Thanks for the prompt response wireman, I shall give this a try. It does look to be exactly what I was looking for.

Thanks again.