Setting up MOH in a Merlin Magix R4.0 2

[retiredtelco]

I am inputing audio into a 800 LS/GS trunk card. I am using the last trunk. I have told the system to use line number 820. I have set the line port for loop start. Can I use a 105 coupler or do I have to use a Merlin Magix coupler? I am not getting audio when callers land in a Call Queue group and the delay announcement has played.

 

[cvrbob]

line 820 needs to be program as MOH in the AuxEquip, under system program

no problem with the 105 coupler,

 

[comdata]

I've used the 105A coupler when I didn't have access to the L3 MOH coupler...worked for me. The volume adjustment is a lot more durable than pot on the L3.

 

[comdata]

I've used the 105A coupler when I didn't have access to the L3 MOH coupler...worked for me. The volume adjustment is a lot more durable than the pot on the L3.

 

[retiredtelco]

Thank you guys, I resolved the no audio. The music source I am using (Sansa) ipod knock off, is not always that reliable. I fixed it though. the 105 coupler works fine.