Setting up MLAA

[telesco]

Does anyone have a manual for setting this up? I can't find one anywhere.

 

[kwbMitel]

Have you tried the help files?

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Billz66]

heres a 5 second answer

AA to say press 1 for sales 2 for service

basic answer
create a menu node mailbox - record the auto attendant greeting here " press 1 for sales 2 for service"
create a mailbox for every option required
Mailbox '1' is transfer to the number for sales
Mailbox '2' is transfer to the number for service

This is from the help ( 4.1)

Overview:
You program Multi-level Auto Attendant from the System Administration Tool and the Administrator's Mailbox.

In the main (top level) menu, create a single-digit mailbox for each menu choice. You cannot use 0 (reserved for the operator), 9 (reserved for the Directory feature) or, in a bilingual system, the Language Toggle key.

For sub-menus, create standard (multi-digit) mailboxes.

See the Example section for an example of MLAA programming.

Programming
Using the VM Mailboxes or User and Device Configuration form, add a mailbox for each menu choice:
For each mailbox that branches to a sub-menu, program the following:

enter the mailbox number

enter a descriptive name for the mailbox (for example, Sales)

enter a passcode for the mailbox

set the mailbox type to "Menu Node"

enter the mailbox operator extension.

For each mailbox that does not branch to a sub-menu, program the following

enter the mailbox number

enter a descriptive name for the mailbox (for example, Service)

enter a passcode for the mailbox

enter the desired extension number

set the mailbox type as desired (cannot be Menu Node)

enter the mailbox operator extension.

Using the VM Multi-level Auto Attendants form:

Note: when you create a Menu Node mailbox, it is automatically added to the VM Multi-Level Auto Attendants form.

For each Menu Node mailbox, enter the destination mailbox number for each menu option (0 is used for the Menu Node operator). Leave unused options blank.

Record a permanent greeting for each Menu Node mailbox (see the Voice Mail User Guide for instructions).
Include the choices for the sub-menus, and a prompt to press * to return to the previous menu.

(Optional) Change the Menu Node Time Out behavior for each menu Node mailbox.
By default, callers are transferred to the operator on time out.

Test your Multi-level auto Attendant tree.
Verify that the call flow is valid for each option.

Changing a Menu Node Mailbox Time Out Behavior
Access the Administrator's Mailbox.

Press [2] to edit or delete mailboxes.

Press [2] for the Edit Mailbox menu.

Enter the mailbox number to edit.

Press [#] until you get to the Menu Node Time Out option. The system specifies the active Menu Node Time Out behavior:
"Disconnect on menu mailbox time out is disabled" – callers are sent to the mailbox operator upon time out.
"Disconnect on menu node time out is enabled" – callers are disconnected upon time out.

To disconnect callers upon time out, press [1] (enable disconnect).
To send callers to the mailbox operator upon time out, press [2] (disable disconnect).

Note: The default is "Disconnect on menu mailbox time out is disabled".

The system returns you to the mailbox.




In the help file there is also a more in depth example

 

[telesco]

Can I upload a pre recorded file as a recording?

 

[kwbMitel]

Again - I point you to the help files for form - System Audio Files Update.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.