Setting up cdr for 81c

[dennislyon]

Good morning all. How can I verify cdr is setup correctly on my 81c. My call reports do not seem to be reporting all calls, specifically from the acd groups. I made a test call, both logged into Symposium and logged out of Symposiumm, and neither call is in the file. I'm using MicroCall as my reporting tool. I'm just suspicious there may be something not set exactly right in the switch to capture all calls.

Thanks in advance.

 

[tnphoneman]

Check all route data blocks. They can be printed in LD 21. Check for CDR = Yes

 

[johnpoole]

cdr can be turned on or off on a per set bases,, it also needs to be cdr yes in each route.. prior to making switch changes i usually look at the raw data.. most cdr will reject records that do no fit the format

john poole
bellsouth business
columbia,sc

 

[acewarlock]

In the CDR software package your using, do you have the ACD DN's programmed. the switch sends the data but your external program may or may not have that DN programmed in it so it disregards it.




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Why change the engine if all you need is to change the spark plugs.

 

[dennislyon]

Thanks to all. Looks like not all of the RDB's have cdr=yes. Which LD do I use to make the changes?

 

[acewarlock]

LD 16




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[acewarlock]

You turn CDR output on in the PBX, but you need a 3rd party software or OTM to creat CDR reports.

Verify your agent DN's are programmed in your CDR software.

The software package I used to creat CDR reports need to have all phones I wanted included in the report programmed in that program and if I didn't have it in there, even though that phone made calls and the PBX CDR output the call record the CDR software package I was using wouldn't report the calls.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[phonz1]

Remember in LD 15 under CDR data, you have to turn it on in the system

 

[dennislyon]

Thanks to all. The only calls I don't see on the report are calls to the ACD, even though I have the phone numbers setup in my reporting software. Is there a separate setup for capturing ACD calls?

 

[tnphoneman]

You need to capture inbound calls. ACD keys do not make outbound calls.

 

[dennislyon]

The reports are showing inbound calls to the "private" line (key 5) numbers on the acd set and all outbound calls. But no calls to the acd key 0 seem to be captured. I thought maybe there might be something else to turn on in the switch.

 

[acewarlock]

They are Captured in the CDR but are out put to the ACD DN so look to see if you have the ACD DN in your 3rd party program.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[mdsikes]

On your in-bound route(s) set the QREC prompt under CDR to YES. This turns on Q, R and F records for ACD reporting.

 

[acewarlock]

I should have though of that but I was thinking how I would setup mine and I say yes to everything and let the program sort it out.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[tnphoneman]

These are easier to answere when you are on site.

 

[brewerdude]

These are the prompts for the CDR section in the RDB

1. INC – CDR on incoming calls? (YES)
2. LAST – CDR on redirected calls? (YES)
3. QREC – CDR on queue calls? (YES)
4. OAL – CDR on outgoing calls? (YES)
5. AIA – Answered calls identification allowed (YES)
6. OAN – CDR timing starts on answer supervision? (NO)
7. OPD – outpulsed digits? (YES)
8. CDRX – CDR on multiple call transfer (YES)


The responses are what we normally put on all our trunks.