Setting up CCR to take message

[wghtech]

I need to set up a CCR so that the incoming caller, after choosing a certain option, gets an informational greeting and then is allowed to leave a message. The mailbox would not have any physical phone associated, but I would like to to notify one of the actual phones when a message has been left.

 

[dosjock]

Which of the Starplus systems are you using, and also the voicemail platform? Most vodavi voicemails do not have "information only" capability, but there are some options.

 

[wghtech]

I have the STSe with the flash based VM.

"If it ain't broke, you're not trying" -- Red Green

 

[dosjock]

Try this first, access a mailbox (xxx) that is out of the range of stations that are actually installed. In that mailbox go to option 3, (personal options) select 4 for direct transfer, turn on direct transfer. Then on an installed station, program a flex button as 460xxx. In a CCR point an option to mailbox xxx. Record the appropriate greeting in mailbox xxx. You should see the 460xxx flex button lit red when there is a message. Depending upon the actual configuration of your system you may have to create mailbox xxx.