I have inherited an older Option 11 system (pre call pilot) that has a call centre queue and sets available. These sets were on the shelf and I punched some jacks into the TN's and set up 4 phones. They all have the programming on them for the main call centre extension of 5000.
I do not have or know if there is a DID into that extension (I know that we do not own the DID XXX-YYY-5000
However if I dial that internally then the sets ring and work as required.
What I need to do is set a DID number to FWD to that extension or figure out how I the extension 5000 is configured to receive call from external sources.
I have command line access to the PBX, however little experience in doing so.
My extension 5000 programming is:
REQ: prt
TYPE: dnb
CUST 0
DN 5000
DATE
PAGE
DES
DN 5000
TYPE ACDN
SUPY ACID 5700 TN 013 0 00 00 KEY 04
SUPY ACID 5700 TN 013 0 00 00 KEY 10
ACID 5700 TN 013 0 00 00
ACID 5701 TN 013 0 00 01
ACID 5702 TN 013 0 00 02
ACID 5703 TN 013 0 00 03
ACID 5704 TN 013 0 00 04
ACID 5705 TN 013 0 00 05
ACID 5706 TN 013 0 00 06
ACID 5707 TN 013 0 00 07
ACID 5708 TN 013 0 00 08
ACID 5709 TN 013 0 00 09
ACID 5710 TN 013 0 00 10
ACID 5711 TN 013 0 00 11
NACT
Any help or ideas and suggestions would be appreciated. I need a call centre set up for about 2-3 weeks only so this is a temporary solution.
Kind Regards,
Cambo
I do not have or know if there is a DID into that extension (I know that we do not own the DID XXX-YYY-5000
However if I dial that internally then the sets ring and work as required.
What I need to do is set a DID number to FWD to that extension or figure out how I the extension 5000 is configured to receive call from external sources.
I have command line access to the PBX, however little experience in doing so.
My extension 5000 programming is:
REQ: prt
TYPE: dnb
CUST 0
DN 5000
DATE
PAGE
DES
DN 5000
TYPE ACDN
SUPY ACID 5700 TN 013 0 00 00 KEY 04
SUPY ACID 5700 TN 013 0 00 00 KEY 10
ACID 5700 TN 013 0 00 00
ACID 5701 TN 013 0 00 01
ACID 5702 TN 013 0 00 02
ACID 5703 TN 013 0 00 03
ACID 5704 TN 013 0 00 04
ACID 5705 TN 013 0 00 05
ACID 5706 TN 013 0 00 06
ACID 5707 TN 013 0 00 07
ACID 5708 TN 013 0 00 08
ACID 5709 TN 013 0 00 09
ACID 5710 TN 013 0 00 10
ACID 5711 TN 013 0 00 11
NACT
Any help or ideas and suggestions would be appreciated. I need a call centre set up for about 2-3 weeks only so this is a temporary solution.
Kind Regards,
Cambo