This is the last tweak that I hopefully have to make. Gave it a try last night after reading the documentation, but I must be missing something as it's not working as I expected it would. This is what I did:
Our office is open M-F from 0800-1600. I created a Time Group for WeekdayOPEN, setting the time start, time finish, weekday start and weekday finish as appropriate. I left the date fields alone.
The office is closed M-F from 1601-0759 the next day. I created a second Time Group called WeekdayCLOSED, setting the same fields as appropriate.
The office is also closed on weekends, so I created a third Time Group called WeekendCLOSED, setting the time start to 1601 on Friday and ending at 0759 on Monday.
I then went to the Time Conditions and created a WeekdayOPEN condition with these settings:
Set to WeekdayOPEN Time Group:
Associated with Day/Night Service - FORCE DAY
Set the destination if time matches to the Ring Group that gets incoming calls.
Set the destination if time doesn't match to the Ring Group as well. (This is where I might be going awry. My thinking is that I'm specifying all the times when the time matches - there is no time that doesn't match as it's all defined).
For WeekdayCLOSED Time Condition:
Associated with WeekdayCLOSED Time Group
Associated with Day/Night Service - FORCE NIGHT
Set the destination if time matches to Announcements-Prerecorded
Set the destination if time doesn't match to the same (Announcements-Prerecorded)
For WeekendCLOSED, did the same thing as for Weekday, but with the appropriate Time Group.
What I'm trying to do is to switch the system over from Day to Night mode without user intervention during weeknights, and then on Friday, keep the system in night mode until Monday morning. Am I on the right track, or am I missing something? I could set the time matches destination to the ring group, and if it doesn't match, send it to the Announcement-Prerecorded, but there's no option to force night mode if the time doesn't match, so I created a separate condition for it.
I know I need to set the Inbound Routes to the time condition, but haven't done that yet until I can see that the Day/Night service is switching over automatically. Thanks for the continued help!
Our office is open M-F from 0800-1600. I created a Time Group for WeekdayOPEN, setting the time start, time finish, weekday start and weekday finish as appropriate. I left the date fields alone.
The office is closed M-F from 1601-0759 the next day. I created a second Time Group called WeekdayCLOSED, setting the same fields as appropriate.
The office is also closed on weekends, so I created a third Time Group called WeekendCLOSED, setting the time start to 1601 on Friday and ending at 0759 on Monday.
I then went to the Time Conditions and created a WeekdayOPEN condition with these settings:
Set to WeekdayOPEN Time Group:
Associated with Day/Night Service - FORCE DAY
Set the destination if time matches to the Ring Group that gets incoming calls.
Set the destination if time doesn't match to the Ring Group as well. (This is where I might be going awry. My thinking is that I'm specifying all the times when the time matches - there is no time that doesn't match as it's all defined).
For WeekdayCLOSED Time Condition:
Associated with WeekdayCLOSED Time Group
Associated with Day/Night Service - FORCE NIGHT
Set the destination if time matches to Announcements-Prerecorded
Set the destination if time doesn't match to the same (Announcements-Prerecorded)
For WeekendCLOSED, did the same thing as for Weekday, but with the appropriate Time Group.
What I'm trying to do is to switch the system over from Day to Night mode without user intervention during weeknights, and then on Friday, keep the system in night mode until Monday morning. Am I on the right track, or am I missing something? I could set the time matches destination to the ring group, and if it doesn't match, send it to the Announcement-Prerecorded, but there's no option to force night mode if the time doesn't match, so I created a separate condition for it.
I know I need to set the Inbound Routes to the time condition, but haven't done that yet until I can see that the Day/Night service is switching over automatically. Thanks for the continued help!
