Setting up a ACD Message when away?

[Sphinxguy]

-To All,

I have a customer service dept that are all on a ACD Line. Well next week is out "Company Pinic" and for one hour I need the phones set up when customer's call in, there is a message that is said to them, so that they know they will are or will be closed between these hours of business, and to please try calling again later.

Can someone please help me in this matter !?!?

 

[johnpoole]

short solution, a as mail box, pick a vacant number, put it in your voice service dn table (mail) define and record an announcement service.. on the switch in load 23 against the acdn return down to ncfw and make that the same number. any time all agents are logged off, she goes into nights and you hear your new recording..

john poole
bellsouth business
columbia,sc

 

[Sphinxguy]

johnpoole,


I have another question I have picked my line number, and I am soon to be setting the vm up for this. I am currently reading through the instruction manual. But I seem to be lost. You said to set it up under the NCFW part. Right? Well, I dont see anywhere in the prompt in the manual that has the option available.

I am looking on pg 584 of 1004, and it starts:

ACD or SCB: Automatic Call Distribution (ACD-D) or Schedule data Block

Prompt Response Comment
REQ aaa Request
Type aaa Type of Data Block=ACD/SCB
Cust xx Customer numer Assoc w/ block
CPRD dd mm dd mm Collection Period
SHR 0 - 23 Start Hour
EHR 0 - 23 Hour of day that data reporting
DOW 1 - 7 Days of Week for data collection
RFRQ 0 - 7 Freq. that Reports are to be gen
SFRQ x Status display update Freq (1/2)
ROPT 1 - 4 Report Options
PRIO 0 - 15 Ptinter(s) for Output
PAGE (NO)Yes Start at the top of a new pg
AID (NO)Yes Agent ID Mode
-IDLB (1)-9999 Agent ID Lower Boundary
-IDUB IDLB-(9999) Agent ID Upper Boundary
-LOG (0)-999 Maxium number of agents that can
be logged in @ any once time
SRPT (NO) YES Short Report option for
report 4 (Agent position)
TOT4 (NO) Yes Totals on report 4

I am wanting to do exaclty what you put in the pervious statement, I just can't find that command in the book. PLEASE HELP !

 

[dmpd]

REQ prt
TYPE acd
CUST 0
ACDN 3050

TYPE ACD
CUST 0
ACDN 3050
MWC YES
IMS NO
MAXP 5
SDNB YES
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 21
FRT 10
SRRT 21
SRT 30
NRRT
FROA YES
NCFW 4499
FNCF NO
FORC NO.

My NCFW is 4499. This is under PRT ,ACD in LD 23.

 

[mikeyb123]

if you are routing to a mail announcement set the ncfw to the mail number and then in the VSDN add the acd number to the Announcement

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[johnpoole]

i would set the ncfw to xxxx then make xxxx an acd with the ncfw=to my vm acd dn.. then make that an as in mail.. the announcement would play if all agents log off.. to test the as, build a temp acd of zzzz, ncfw that to the announcement service dn.. dial the temp acd dn zzzz.. you get the ncfw recording ..out the temps

john poole
bellsouth business
columbia,sc