Setting presumed caller from external caller

[SCNIPOffice]

Hi all,

I'd like to setup something in VM pro 6 that will allow me to create a menu of options accessible only to a user calling in and entering in a valid internal extension and voicemail password. Per the documentation, using $ as the pin in a module will prompt for the "presumed user's" voicemail pin number, however I can't figure out how to set the presumed user when a call is coming from external to the system.

What I'd like to accomplish is:

Internal voicemail user calls in from outside the office
Makes selection in the menu
Is prompted for their extension
is then prompted for their voicemail password
If correct, is then able to access additional options.

Could someone assist in helping me set this up? Thanks!

 

[tlpeter]

Use a menu and add a $ as touch tone.
Record a greeting for entering there extension number
Then add a change configuration menu and put $KEY as mailbox.

When you pay peanuts, you get monkeys!

I'm not insane, my mother had me tested!

 

[amriddle01]

As Peter says, but I would use ? marks to represent the number of digits in the extn number as it speeds things up and stops them accidently entering too many. i.e 200 - 299 extn range make the menu touch tone 2?? or ???

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[SCNIPOffice]

What do you mean by a change configuration menu? The "Personal Options Menu?"

Won't that just get the user into a pre-defined menu that will allow them to change personal options? I want them to be able to log in with their extension and voicemail password from a remote, external location, and then be able to access a custom menu I'm setting up to do things like put hunt groups into out of service mode, etc.

Could you please clarify how this would work?

 

[SCNIPOffice]

It looks like this person was asking the same question but the examples provided are no longer functioning links:

http://www.tek-tips.com/viewthread.cfm?qid=1616460&page=8

 

[tlpeter]

Then the menu and $ still works in a generic action and then enter $KEY for the mailbox.


When you pay peanuts, you get monkeys!

I'm not insane, my mother had me tested!

 

[SCNIPOffice]

Where do you define the mailbox in a generic or menu?

 

[tlpeter]

Make an option for voicemail and connwct it to a get mail action.
Again the mailbox is $KEY.

When you pay peanuts, you get monkeys!

I'm not insane, my mother had me tested!

 

[IPGuru]

seting source numbers with V<Mobile Number> can be usefull here
for example an incomming call route to voicmail will take the usere directly to thier mailbox instead of prompting

I havn't tried it with call flows as required here but i may work.


I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[SCNIPOffice]

tlpeter: I think what you're describing just allows the user to get their voicemail. I want to create a menu where an external user can call in from any phone in the world as they often travel and set a hunt group out of service, for example.

How would I achieve this using the mailbox and voicemail password as the credentials to login?

I know I can setup a pin for a menu, however I don't want to maintain a separate database of credentials. I want them to be able to dial in, enter in their extension number, enter in their pin, and if all is good, be able to move further through the call flow.

 

[tlpeter]

You better get someone who knows how vmpro works.
It is just like i tell it.


BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

I think tlpeter is trying to say
instead of creating a seperate call flow for this function modify the default start point for getmail

place a menu at the fromt of this to go either to a getmail action(to enable the user to retrieve thier msgs) or you edit play list option
if you now creat an ICR to voicemail it will prompt for mailbox number & then procede to your menu, the $ in the pin field will work pecause the mailbox number is now known .


I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[SCNIPOffice]

tlpeter, you said:

"Make an option for voicemail and connwct it to a get mail action.
Again the mailbox is $KEY."

Are you saying have them press 0 from inside Get Mail to get to Next?

If so, is there a way to force that?

 

[tlpeter]

Make a menu with only $ in it.
Record that the user needs to enter there extension number and #.
Make a generic action with free format whit this in it: CP0:$KEY
Then make another menu with your options you want to change or get.
Then in the mailbox field enter $CP0

The CP0 has remembered the $KEY which is the extension number.




BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

that should work as well.
my solution has the advantage that the VM will skip asking for the mailbox number if the call originates from a known number


I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[tlpeter]

don't make it too easy


BAZINGA!

I'm not insane, my mother had me tested!

 

[IPGuru]

Not making it easy making it secure
I prefer to have functions like this only accessable from known locations otherwise there is a risk of vm fraud no matter how good the password.


I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[SCNIPOffice]

If I understand correctly:

"Make a menu with only $ in it.
Record that the user needs to enter there extension number and #."

This allows any input followed by 5 seconds or #

"Make a generic action with free format whit this in it: CP0:$KEY"

Stores the input as a call variable.

"Then make another menu with your options you want to change or get."

This is a menu with my options (i.e. set hunt group out of service)

"Then in the mailbox field enter $CP0
The CP0 has remembered the $KEY which is the extension number."

Here you're talking about the action (set hunt group out of service) which would have a mailbox field or target, however I'm not wanting to edit the user's mailbox, I'm wanting to edit a series of huntgroups that they don't know the VM password to.

Am I correct in understanding your thoughts?

"I think tlpeter is trying to say
instead of creating a seperate call flow for this function modify the default start point for getmail

place a menu at the fromt of this to go either to a getmail action(to enable the user to retrieve thier msgs) or you edit play list option
if you now creat an ICR to voicemail it will prompt for mailbox number & then procede to your menu, the $ in the pin field will work pecause the mailbox number is now known ."

This sounds like it would work, however I'm not sure where to edit the getmail start point. Could it be the "Collect" default start point?

something like:

Start -> Menu (with $ as pin) where one of the options is "get mail

 

[IPGuru]

yes the default start point for collect
(thats what happens when you type from memory instead of looking at a config )

I do not Have A.D.D. im just easily, Hey look a Squirrel!