Re: Nortel Norstar Compact ICS, Flash 2.0
I'm trying to set up the general_delivery mailbox #10 for the attendants station 21. I don't want the attendant to answer the phone. The phone is answered by other extensions in the company.
The attendant answer is set to NO.
I want all calls sent to extension 21 to go to mailbox #10, if there is no one to pick up the extension.
The way this is done on our system is to have ext.#21 "forward on busy to 35" and "forward no answer" to 35.
The problem I run into is when I set ext.#21 to "forward on busy to 35" and "forward no answer" to 35.
All incoming calls go into the general_delivery mailbox #10 on the first ring.
If I set "forward on busy to none" and "forward no answer" to none. Phones ring until picked up, but the ext.#21 does not have a mailbox for messages.
What am I doing wrong? Any ideas?
I'm trying to set up the general_delivery mailbox #10 for the attendants station 21. I don't want the attendant to answer the phone. The phone is answered by other extensions in the company.
The attendant answer is set to NO.
I want all calls sent to extension 21 to go to mailbox #10, if there is no one to pick up the extension.
The way this is done on our system is to have ext.#21 "forward on busy to 35" and "forward no answer" to 35.
The problem I run into is when I set ext.#21 to "forward on busy to 35" and "forward no answer" to 35.
All incoming calls go into the general_delivery mailbox #10 on the first ring.
If I set "forward on busy to none" and "forward no answer" to none. Phones ring until picked up, but the ext.#21 does not have a mailbox for messages.
What am I doing wrong? Any ideas?