Set's won't ring busy

[maintenancedude]

I have an Option 11 with 3902,3903, and 3904 sets. If you dial an extension with out voice mail and it is busy, there is dead air and the display on the set says the name of the extension dialed for a few seconds, then it says put in number to charge. We do not use any account codes and they are not turned on in the switch.

Thanks,
Mark

 

[johnpoole]

well dude, post the tnb of one set without voicemail, or look at the hunt target or lhk setting.. could be rdr data but not usually

john poole
bellsouth business
columbia,sc

 

[maintenancedude]

John, Thanks for taking a look.
Mark

DES 5702
TN 015 0 00 00
TYPE 3903
CDEN 8D
CUST 0
FDN
TGAR 14
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU 0100
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTD ADD HFA GRLD CRPA STSA
MWD LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDA CFXA ARHA FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT
LPK 3
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 5702 0
01 SCR 5700 0
CPND
NAME Mark Rich
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19
20 RGA
21 PRK
22
23 SSU 0100
24
25
26 CPN
27 CLT
28 RLT
29
30
31

 

[johnpoole]

post your rdr data.. that set should ring busy, if your rdr is not hacked. then we need to look at the dep list. rls and patches.. ld 22 issp

john poole
bellsouth business
columbia,sc

 

[maintenancedude]

John here is the RDR Data
Thanks Mark

REQ: PRT
TYPE: RDR
TYPE RDR_DATA
CUST 0

TYPE RDR_DATA
CUST 00
OPT CFO CFRA PVCD CWRA
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN
CFN0 4
CFN1 6
CFN2 10
DFN0 4
DFN1 6
DFN2 10
DNDH NO
MDID YES
NDID YES
MWFB YES
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

REQ:

 

[johnpoole]

TYPE RDR_DATA
CUST 00
OPT CFF CFRA PVCD CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN
CFN0 3
CFN1 4
CFN2 6
DFN0 4
DFN1 4
DFN2 6[COLOR=red]
DNDH NO
MDID NO
NDID NO
MWFB NO[/color]
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

don't have the book to check the prompts but here is my rdr, couple of prompts to look up..

john poole
bellsouth business
columbia,sc

 

[maintenancedude]

John,
I made the changes in the switch, and it's still doing the same thing.
Mark

 

[acewarlock]

You have FNA in the CLS of the phone, but no FDN number. if you want it to goto Vmail put the Vmail DN in the FDN and then add MWA to CLS.

 

[a12ozbottle]

If it is only when key 0 is busy then the fdn will not come into play that is for forward no answer. But you should still define an fdn if you have cls fna.

 

[a12ozbottle]

Does it ring at all before giving you the dead air?
Is it happening system wide or only on this one phone?

 

[a12ozbottle]

One more thing...the dn on key 0 of this phone does it exist on another set?

 

[maintenancedude]

It is a system wide problem when dialing a 3903 set from a 3902,3903,of 3904 set. After I did make a change in the rdr data, now you get a busy signal but the display says put in number to charge. The 3903 sets do not have voice mail, just multipal scr dn's. The 3903 sets that have voice mail are not a problem as the calls are going to voice mail on a busy or no answer.

Thanks
Mark

 

[maintenancedude]

And yes key 0 is on other phones.

Mark

 

[a12ozbottle]

Have never seen this problem, but there is a force charge account in the cdr data in ld 15 the prompt is fcaf if you have this feature package. You might want to check that and see if it is set to yes or no.

 

[acewarlock]

Just for the Hell of it, in the phone CLS FND instead of FNA and see if that makes a difference

 

[maintenancedude]

I just built a 3903 set, no features, scr on key 0 that is not on any other set. I get the same thing, when dialing that extension and it is busy. put in number to charge. I think I have a bug in the switch.

Mark

 

[GHTROUT]

A variety of issues:

MWFB YES is the RDR section - that's where the calls are going - the Message Center - which prolly does not exist.



If this set has Voice Mail (or Message Center) - why isn't MWA set.

As posted, a CLA of FNA but no FDN value defined.

Why isn't MARP turned on - where is the MARP for this DN - does the DN appear on another TN?

This TN is an example of very inconsistant programing.






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