Set-up auto attendant

[VarsityDiane]

My auto-attendant has gone M.I.A.

Just after the holiday weekend we came back and initially the mainline cover button was blinking and now the auto attendant is missing.

After I re-rogrammed the main line cover I checked and the auto attendant was there. 15 minutes ago it was there... now it is missing.

HELP! Thanks!

 

[merlinman]

What are you hearing when you should get the AA?

http://home.comcast.net/~merlinman

 

[VarsityDiane]

When I call the main line (7979) it should ring into an auto attendant. If the caller hits 0, then the system rings 7900 which is covered by several phones.

Right now, if you call 7979 the line rings and the phones attached to the cover rings.

 

[merlinman]

Sounds like the line itself is not assigned to the Voice Mail calling group.

Why can you not print?

'cause what we are doing now is guessing.

http://home.comcast.net/~merlinman

 

[VarsityDiane]

I have no idea how to do a print.

 

[merlinman]

Do you have WINSPM?

http://home.comcast.net/~merlinman

 

[VarsityDiane]

I know that it says I am a technical user... but I really know nothing about the phone system. I was thrown into taking over the responsibility of the phone.

 

[merlinman]

Well, You may be able to find additional information if you visit my website.

http://home.comcast.net/~merlinman