pacojonezl40
Technical User
In a newly deployed UCM enviornment my networks team created a DNS to publish to the end users for CCMUser. We are using version 8.5 of Call Manager. The issue is right now that DNS points to only the IP address and they are telling me they cannot append the /ccmuser.
So when someone in my company goes to myphone.company.com they are directed to just the IP address of the Subscriber. The only option for them to click is 'Cisco Unified Communications Manager' which directs them to the /ccmadmin page (which is very bad).
The Netwoks team is saying that my vendor needs to change that on the server to direct the page to /ccmuser (without the extra click if possible). My vendor is saying that there is no way to go into Tomcat and make changes like this.
The problem is the server is Linux and everyone is used to working on Windows boxes. Because of this we cannot remote connect to try and figure this out. Any suggestions out there on how I can resolve the DNS that was created to point straight away to ccmuser page?
So when someone in my company goes to myphone.company.com they are directed to just the IP address of the Subscriber. The only option for them to click is 'Cisco Unified Communications Manager' which directs them to the /ccmadmin page (which is very bad).
The Netwoks team is saying that my vendor needs to change that on the server to direct the page to /ccmuser (without the extra click if possible). My vendor is saying that there is no way to go into Tomcat and make changes like this.
The problem is the server is Linux and everyone is used to working on Windows boxes. Because of this we cannot remote connect to try and figure this out. Any suggestions out there on how I can resolve the DNS that was created to point straight away to ccmuser page?