Okay, I have several responses to the responses I have been receiving.
1)mcwxmcw - Thanks. It didn't work, but I appreciate the suggestion.
2)bkrike - I am aware that you did not have all of the information so I have several points in reply to you:
a)What does the (sic) mean in my quote?
b)No, I do not expect someone to come to the office for free. What I resented about our tech, I didn't include in the original message. When I came to work here a few months ago, the phones were a complete mess and I have been reading the manuals like crazy, but about 1/2 of the things I need to do I can't because the tech set up restrictions. I would then call him after wasting hours of my time not knowing that the restrictions were set. I would ask if he could just tell me how to do it to save him a trip and that I had tried a, b, c and d and none of it worked. He would then inform me that restrictions were set and that it was too complicated for me to handle so he would have to come out. I would say fine, come out. The phone he uses to access our system is right beside my desk, so I would see him come in, punch 12 or so buttons and say it's done, sign here please. Then I would get the bill charging us for his mileage, travel time and a 1 hour minimum charge. He would not turn off the restrictions even when I asked and now that I understand the phone system better, he still won't tell me how to do these things. So I'm sorry if you thought I was trying to get away with something, but after over 5 times in 3 months of this situation I got a little upset and didn't want to have to call him for every little thing I needed help with because of him and the way he chose to set up our systems. I am not trying to get something for nothing, I'm just trying to stop loosing $100 plus everytime we need a phone forwarded.
c) The tech is never in his office, he is always on the road and often shows up 2 to 3 days after promised. He claims that he is really busy with emergency calls that keep coming up (wonder why).
d) Sorry if this seems a bit ranty, but I was very hurt by your comment.
3)BagsNYC - I also have several responses for you:
a) Would it surprise you to know that I have had a computer in my home for the past 20 years? That one of my parents was one of the first programmers and that I am now married to a brilliant man who is Microsoft certified with all the bells and whistles and extras and even he couldn't figure it out?
b) What makes you think I have no clue? Maybe you only ment about the phone system, but I read all of the manuals we have available. I can set up mailboxes, reset passwords, program buttons, and much more. I think the manual about how to unlock the sets has either been removed, or is something that only the tech's know and have access to. Does that mean that he should be able to lock up my system and cheat my company?
c) Also, as stated in my original message, he has done this for us before. I watched him and it only took him 5 minutes to permanently forward a phone for an unused extension.
4)LubTech - Well, I don't want it for free, but when I do take 4 hours of my personal time to take an opperations manual home and read it, spend hours more on the computer researching the problem, and then finally post a question to ask for some help and get these sorts of responses telling me that I'm clueless and heartless then I might like to at least be told how to do something it takes the tech 5 minutes to do because he is evidently unethical. Please read the above responses to your partners in crime for all the details.
Thanks if you helped, if you were hurtful, well I hope I wasn't hurtful to you but I needed to let you know how I felt. It doesn't really help anyone to critisize without knowing all the facts, ask instead. Maybe you could have asked if I were trying to get something for free because that really isn't nice, or if I had read the manual yet. You don't have to phrase things in a hurtful manner to make your point.
