Set Locked - Can not use Forward Feature 2

[SAAT]

I've recently been thrown into phone support. The tech we usually use locked up our phones so certain features can't be used. I am using Flash with a Nortel Norstar System. I have looked completely through my set-up and opperations guide and can't find out how to unlock the set. I need to forward a phone to another extension for a week or two and then return it to the original. I tried to swap out the phones, but the new area wouldn't recognize the old phone. The tech showed me how to change the phones, but it didn't work and the only thing else I can think of is to forward the phone. Everytime I try to use Feature4, the display says "Set Locked". I've tried everything I can think of to turn this off. I would call the tech, but he'll charge us for an hour for something that takes him 5 minutes to do (litterally he has done it for us before). I appreciate all your help.

Sherri

 

[mcwxmcw]

If you look in the programming for the set, go to filters - set filters - set lock. It is probably set to full. This is what you'll need to change.

 

[bkrike]

I would call the tech, but he'll charge us for an hour for something that takes him 5 minutes to do (litterally(sic) he has done it for us before)

Do you really expect someone to come to your office for 5 dollars? Every profession has a minimum fee for service calls. Perhaps you should take your system to the tech's office so he will only have to charge you for the time spent making the changes you want.

 

[BagsNYC]

I find it amusing that someone with no clue has an idea of how long it takes to have work completed

 

[LubbTech]

I cannot believe that you would even say that about your vendor. If it only takes them 5 minutes to fix the problem then great! That's called experiance and that's what you are paying for! If you want it for free then read the installation and Maint. books like everyone else!%-(

 

[SAAT]

Okay, I have several responses to the responses I have been receiving.

1)mcwxmcw - Thanks. It didn't work, but I appreciate the suggestion.

2)bkrike - I am aware that you did not have all of the information so I have several points in reply to you:
a)What does the (sic) mean in my quote?
b)No, I do not expect someone to come to the office for free. What I resented about our tech, I didn't include in the original message. When I came to work here a few months ago, the phones were a complete mess and I have been reading the manuals like crazy, but about 1/2 of the things I need to do I can't because the tech set up restrictions. I would then call him after wasting hours of my time not knowing that the restrictions were set. I would ask if he could just tell me how to do it to save him a trip and that I had tried a, b, c and d and none of it worked. He would then inform me that restrictions were set and that it was too complicated for me to handle so he would have to come out. I would say fine, come out. The phone he uses to access our system is right beside my desk, so I would see him come in, punch 12 or so buttons and say it's done, sign here please. Then I would get the bill charging us for his mileage, travel time and a 1 hour minimum charge. He would not turn off the restrictions even when I asked and now that I understand the phone system better, he still won't tell me how to do these things. So I'm sorry if you thought I was trying to get away with something, but after over 5 times in 3 months of this situation I got a little upset and didn't want to have to call him for every little thing I needed help with because of him and the way he chose to set up our systems. I am not trying to get something for nothing, I'm just trying to stop loosing $100 plus everytime we need a phone forwarded.
c) The tech is never in his office, he is always on the road and often shows up 2 to 3 days after promised. He claims that he is really busy with emergency calls that keep coming up (wonder why).
d) Sorry if this seems a bit ranty, but I was very hurt by your comment.

3)BagsNYC - I also have several responses for you:
a) Would it surprise you to know that I have had a computer in my home for the past 20 years? That one of my parents was one of the first programmers and that I am now married to a brilliant man who is Microsoft certified with all the bells and whistles and extras and even he couldn't figure it out?
b) What makes you think I have no clue? Maybe you only ment about the phone system, but I read all of the manuals we have available. I can set up mailboxes, reset passwords, program buttons, and much more. I think the manual about how to unlock the sets has either been removed, or is something that only the tech's know and have access to. Does that mean that he should be able to lock up my system and cheat my company?
c) Also, as stated in my original message, he has done this for us before. I watched him and it only took him 5 minutes to permanently forward a phone for an unused extension.

4)LubTech - Well, I don't want it for free, but when I do take 4 hours of my personal time to take an opperations manual home and read it, spend hours more on the computer researching the problem, and then finally post a question to ask for some help and get these sorts of responses telling me that I'm clueless and heartless then I might like to at least be told how to do something it takes the tech 5 minutes to do because he is evidently unethical. Please read the above responses to your partners in crime for all the details.

Thanks if you helped, if you were hurtful, well I hope I wasn't hurtful to you but I needed to let you know how I felt. It doesn't really help anyone to critisize without knowing all the facts, ask instead. Maybe you could have asked if I were trying to get something for free because that really isn't nice, or if I had read the manual yet. You don't have to phrase things in a hurtful manner to make your point.

 

[mroberts]

You tell 'em! <grin>

Honestly, the set lock thing should work as stated by mcwxmcw.

Get into programming
Terminals&Sets - Show
Show set: ___ - enter the ext that is showing locked.
223:223 - Show
Line access - Hit Next until you see
Restrictions - Show
Restrn Filters - Next
Set restrns - SHow
Filters - Next
Set lock: Make sure it says NONE.

Melissa Roberts

MRoberts

http://www.a1teletronics.com

 

[bkrike]

Sherri;
Answers to your questions below:

a)(sic)= intentionally so written -- used after a printed word or passage to indicate that it is intended exactly as printed or to indicate that it exactly reproduces an original ( I did not want anyone to confuse your erroneous spelling of literally as my prose). It was removed from its standard brackets to avoid html errors.

b)If you are unhappy with your tech, then find another who will train you in the proper use of the system.

c)See b.

d)My intention was not to hurt your feelings, but your statement regarding 5 minutes is inflammatory when made in a forum comprised of service professionals.

 

[BagsNYC]

SAAT,

I am not saying specifically that "you" have no clue, just regarding what it taked to maintain a functioning phone system. I sure you and your husband are professionals. But like bkrike said, this is a forum comprised of trained professionals. If you have an issue with your vendor, believe me there are a billion out there who would love your business. Yes, it seems like you have someone not caring for your needs professionally. That makes all of us look bad. And quite honestly, as I have been doing this for almost twenty years, you won't find many companies that will come out on a service call for anything less than a one hour minimum.

 

[Sphoneman]

You go girl!!!

If your company did not through the course of the installation or servicing request sets to be locked. I would want to know why they were and have them removed.

I would also want to have Admin Training for your Telephone System (You might also want to acquire the Installation & Admin Guides). They can be obtained through Nortel-also certifications through Global Knowledge.

Find another vendor if you do not find their ethics compatible with your company's. If their Service or MAC responses do not meet with your company's needs.

A RAD device can also be added- for remote programming which would eliminate most travel charges if you are willing to perform verification & labeling yourself.

It's always unfortunate to hear of a Bad Experience with another Vendor. I have noticed that more of the questions in the forum seem to be slighting the professionals for performing services to end users. Those are usually questions that I elect not to respond.

Steve
tele-dataservices.com

 

[mroberts]

I don't know. I don't have any problem telling end users how to do some of the basic things on their system.

I haven't found that as a vendor I lose customers because of offering help to end users on this forum. BASIC programming help shouldn't lose anyone business.

In fact I have gained a few customers for my company by posting basic procedures here.

There is a point of course where you can't tell someone how to program the whole thing or many different procedures in one post. That just makes my hands ache just thinking of that kind of typing. ;-) But getting help with simple things shouldn't be like pulling teeth.

All of the above is (of course) IMHO

MRoberts

http://www.a1teletronics.com

 

[vegasnortel]

Most entertaining thread I have read in a long time! Keep up the anti-boredom campaign guys!