Hi guys,
I am fairly certain there isn't a way of doing this, but just to check ...
I have an external box providing SIP end point/processing etc that then passes calls to our 3300 to deliver to ACD agents. Is there a way of leaving the ACD Path name blank (i.e. not having a phonebook entry for it) and using the CLI that the external box sets to display on the phones?
E.g. SIP Call -> SIP Box -> Set Caller ID (Name) to "Some Company's Line" -> pass to unnamed ACD queue on the 3300 via SIP -> Phones display "Some Company's Line" on the screen.
I am fairly certain there isn't a way of doing this, but just to check ...
I have an external box providing SIP end point/processing etc that then passes calls to our 3300 to deliver to ACD agents. Is there a way of leaving the ACD Path name blank (i.e. not having a phonebook entry for it) and using the CLI that the external box sets to display on the phones?
E.g. SIP Call -> SIP Box -> Set Caller ID (Name) to "Some Company's Line" -> pass to unnamed ACD queue on the 3300 via SIP -> Phones display "Some Company's Line" on the screen.