Service will not start

[danno74]

I moved our help desk application from one server to another (it's called TrackIt). When I installed it, everything from the SQL database came over fine, everything looked great. I rebooted, and got the message that a service could not start. Turns out it is the TrackIt Server Services that will not start. Go into to Services to try again, and I get the following error:

Error 5: Access is denied.

I checked the .exe file, the security for that is the same as the folder it resides in, which allows me access to everything else in there. And I installed it as Administrator and logged back in as Administrator. I checked the service dependencies and the RPC service it depends on is started.

I email their support - I get the answer I expect, of course it's not their fault, it's an authorization prblem within windows. (No kidding!)

Anyone know how I can try and resolve this? Thanks!

 

[Xaqte]

Does TrackIT use active directory to run? If so, I've run into similiar problems w/ a different software that uses active directory & might could help.
X

 

[knight4713]

Go into properties for the service.
On the Log On tab, How is the service starting up?
Local system account or specific account?

Try changing the logon account.

 

[danno74]

I should have known it had something to do with the damn program... don't even ask, I had to poke around trying everything and it turns out it DELETES that service and adds another in it's place. Sure, whatever, makes sense to me!