Service Observe FROM a VDN

[HertsARV]

Hi all,

Can anyone tell me whether it is possible to service observe from a VDN please?

I want to use a Special Application (8893 - Blast Dial) for blast dial that calls a pre-defined list of participants when a user calls a specific VDN. 7 participants are normal extensions but I want the 8th to be the Service Observe feature access code plsu the extension to be observed.

In other words,I want to be able to service observe a call and make all of the blast dial participants observers.

Thanks for any help you can give.

 

[teej0820]

Not sure I quite understand, but there is a limitation that only 2 people can SO at a time anyway - and that's if it is enabled. the default is 1.

 

[abacks]

The Avaya documentation EAS and Vectoring Guide has some well-written info on SO in a vector, maybe check that out

Andy Backs
CBTS

 

[SloTCMS30]

Screen 2 of the VDN, "Observe on Agent Answer?" Y

“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”

- Epicurus

 

[phoneguy55]

Yes you can SO a VDN, but I'ver never tried to what you're trying to do. Try it out and let us know how it works.

 

[SloTCMS30]

We currently run this setup... Of course, we don't allow more than one mgr to SO at a time. It works for them.

“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”

- Epicurus