The request is to SO an agent. The mngr & the agent are at the same location that reside off of a MG430. I am on an S8700 in another location, and I am able to SO them from my office, We have another MG430 that can SO from their office, but these two particular locations can not SO their agents. I thought I would set up remote access & all that, and my boss said they should just be able to press the SO button, get dialtone and enter the LIID. Eh...this is gonna probably be digging thru route patterns etc. If you have an easier idea of what I missed or where I can go to get started. I did compare the FRL's in the route patterns in each location, I made sure the COR & COS were the same. When it comes to poking around in partition groups it gets a little scary. Thank you in advance.