Service mode? 1

[jsaad]

Customer has analog trunks on a MICS. Currently trunks appear and ring only on a couple of phones, flash vmail answers after 2 rings.

After 5pm, when office staff leaves, the owner thinks he should have the ability to direct all incoming calls to his phone with a button.
Lines only appear on his phone.

I can only think of Service Mode: NIGHT to direct incoming calls to his phone, then he has to remember to turn it off. Or possibly an automatic from 5pm to 7pm.

Does that sound feasible? Will they still have the AA answer or would calls drop into his mailbox or lowest numbered mailbox in the ring group?

 

[curlycord]

AA will answer after 2 rings regardless of where or how the call rings as voicemail does not care about the KSU settings.

Yes Service Modes, how about...
-AA still answers at 2 (or 3) rings
-Service Mode Evening - his DN- Auto - 5-7pm
-Service Mode Night - -Vmails DN - Auto - 7pm-9am

Just make sure his mailbox does not beat out the AA's ring count.
In some or all cases, a tie goes to AA.

 

[jsaad]

Thank you. Simple and I like it.