Hey guys. First things first, this is my companies first server edition install so I'm sure there are things I've done wrong and/or inefficiently.
The set up is thus:
500v2 @ r9.1 with a PRI. Call comes into the system and is directed via ICR to a voicemail module, obviously hosted on the server, also @ r9.1.
User selects an option and is transferred using a standard transfer block to a huntgroup set up as a call centre, with users on digital phones connected to the original 500v2.
My question is why, in system status under active calls, it has one entry for the call coming in on the trunk for the PRI (9) terminating on the trunk for the Server (17)
plus a call from the server trunk (17) to the digital endpoint. I understand that the call is obviously directed out to the VM on the server, but should it not drop the two channels linking in the server and just have the PRI connected to the digital station?
ICR is - VM:myAA
Group is - Longest waiting with 14 users (only about 3 logged in at this point as it is the end of the day, but doubt that matters!)
Trunk 17 to server has direct media path enabled (should it be?)
The set up is thus:
500v2 @ r9.1 with a PRI. Call comes into the system and is directed via ICR to a voicemail module, obviously hosted on the server, also @ r9.1.
User selects an option and is transferred using a standard transfer block to a huntgroup set up as a call centre, with users on digital phones connected to the original 500v2.
My question is why, in system status under active calls, it has one entry for the call coming in on the trunk for the PRI (9) terminating on the trunk for the Server (17)
plus a call from the server trunk (17) to the digital endpoint. I understand that the call is obviously directed out to the VM on the server, but should it not drop the two channels linking in the server and just have the PRI connected to the digital station?
ICR is - VM:myAA
Group is - Longest waiting with 14 users (only about 3 logged in at this point as it is the end of the day, but doubt that matters!)
Trunk 17 to server has direct media path enabled (should it be?)