server crashed, now library slots are gone.

[Yuz]

I'm running Arcserve 2000 with an exabyte 210 (10 slot)library. The library & server crashed over the weekend and now the drives show up in the configuration, but no slots show up for the library. Any suggestions would be appreciated.
Thank you!

Steve

 

[DebiJo]

You can try stopping and starting the tape engine again. But it typically takes a reboot for my slots to show up again once they disappear. You might want to cycle the tape drive prior to your reboot of the server.

Good luck,
Debi

 

[Woff]

First of all, you need SP4 and then the tape engine fix off CA web site, it should then see all the media again.

 

[Yuz]

Thank you Debi & Wolf! I tried stopping the tape engine and recycling the library power and rebooting the server, and it still did nothing. I applied SP4 which did nothing. I tried uncompressing the tape engine fix and cazipxp was unable to open the files during extraction. I will try the tape engine fix if I can get it to extract otherwise I think I may have a hardware issue with the library. I used a prior fix from Arcserve to delete all devices (slots) from the registry and rerun the library config under autoconfig. When I do that I get "library not ready" error for the autoconfig. Thanks for your input!

Steve