Serial Key Server Dongle Problem

[roscoepico]

Having trouble with the Key server recognizing a serial dongle. Apparently this dongle worked in a test environment. Are there any special settings that need to be done to the serial port?

 

[crashtest1000]

The serial dongle connects to the back of the SOE 406V2 and 412 and you don't connect it to the PC with the Key server.

Once conected to the 9 pin serial port reboot the system and add your licences and check they are valid. If this fails check you have the correct keys with the correct dongle number.

 

[roscoepico]

I have a 403 can't do that...

 

[crashtest1000]

Arrr

I have put it on a 403 with a 9 to 25 adapter and it worked in a test set up but am unsure it is offically supported.

May pay to talk to your reseller and migrate the Dongle to a USB or Parrallel

 

[roscoepico]

Thanks for the info..
We did have a parallel dongle but not many servers come with parallel ports anymore and we upgraded our hardware. I thought we could overcome the issue by putting in a PCI parrallel port card but of course that is not supported and the dongle isn't recognized. I think I may have to go USB or with all of the issues I've had with the 403 system I may get them to upgrade me to a 406. The dongle has been nothing but headaches along with the IP Office system overall.. Sometimes works, sometimes doesn't.

 

[crashtest1000]

The Dongle s often under estimated in its importance in the over all system if it stops allsorts of things stop.

I think the new serial dongles along with the new 406V2 SOE hardware will make the licence key server a thing of the past.

It’s disappointing to hear you have had a bad run with the IP Office. We find the problems can be solved if managed correctly by the support company and customer and if a software bug issue AVAYA have support in this are.

 

[intrigrant]

Don't forget to clear the IP settings for license server in Manager if you are using a serial dongle.
The fact that 19" server has no parallel port has lead to the release of the USB dongle, Small Office then made the need of a serial dongle neccesery.
I prefer the serial dongle on all hardware, even on the 403 were it is not official supported.