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Sequential Ring Mode - IPO 500, inquiry?
- Thread starter cruzades
- Start date
have to ask, the checkmark is not ticked and the agent still rings?
if so the that is a bug, or a different group is maybe called but you would have found that easily.
What release are we talking?
Just tested with 8.1.67 and it works as designed, with or without queueing enabled and announcements
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
if so the that is a bug, or a different group is maybe called but you would have found that easily.
What release are we talking?
Just tested with 8.1.67 and it works as designed, with or without queueing enabled and announcements
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
- Thread starter
- #3
@Westi
I'm still on release 7.x
all agents were ticked on, though 1st and 2nd agent were not logged on, only the agent 3 is.
what happened was, on the wallboard "call waiting" was alerting, yet the softphone of agent3 was not ringing and resulting to lost calls.
here are the parameters
I'm still on release 7.x
all agents were ticked on, though 1st and 2nd agent were not logged on, only the agent 3 is.
what happened was, on the wallboard "call waiting" was alerting, yet the softphone of agent3 was not ringing and resulting to lost calls.
here are the parameters
Code:
Agents' No Answer time = 15seconds
Queue's No Answer time = 15seconds
Queue's Ring Mode = Sequential
intrigrant
Systems Engineer
Here we go again, softphones are for remote workers and NOT for agents. Give them a decent hardwired pone and you'll have no issues!
This may work for softphone users as a agent but still I would not reccomend it:
Create three softphone users with not used phone numbers, when the softphone is connected the agent logs on with *35*agentnumber*logincode#.
A PC as a phone terminal is very unreliable, no QoS and very dependant on what else is used on that PC. A hard wired phone does not suffer from those limitations.
A simple mind delivers great solutions
This may work for softphone users as a agent but still I would not reccomend it:
Create three softphone users with not used phone numbers, when the softphone is connected the agent logs on with *35*agentnumber*logincode#.
A PC as a phone terminal is very unreliable, no QoS and very dependant on what else is used on that PC. A hard wired phone does not suffer from those limitations.
A simple mind delivers great solutions
Intrigrant is right.
But when the user is checked in the group when you pull the config then they are in the group and not logged out!
Or this is a programming issue which i think or it is a bug.
BAZINGA!
I'm not insane, my mother had me tested!
But when the user is checked in the group when you pull the config then they are in the group and not logged out!
Or this is a programming issue which i think or it is a bug.
BAZINGA!
I'm not insane, my mother had me tested!
- Thread starter
- #6
@tlpeter
the 2 agents were indeed logged out, based on my trace report. Only the 3rd agent was logged-on.
On the manager manual, it doesn't state any restriction or whatsoever with regards to "Sequential" ring mode, it just stated:
It never states whether or not the agent's are logged on.
the 2 agents were indeed logged out, based on my trace report. Only the 3rd agent was logged-on.
On the manager manual, it doesn't state any restriction or whatsoever with regards to "Sequential" ring mode, it just stated:
It never states whether or not the agent's are logged on.
That is basic and not needed to document that in the help file.
Every type of group has users in it.
The user can login and out with the huntgroup enable button.
That easy it is.
If this works with a hardphone and not with a softphone then it is bad programmed or a bug.
BAZINGA!
I'm not insane, my mother had me tested!
Every type of group has users in it.
The user can login and out with the huntgroup enable button.
That easy it is.
If this works with a hardphone and not with a softphone then it is bad programmed or a bug.
BAZINGA!
I'm not insane, my mother had me tested!
- Thread starter
- #8
so are we concluding that ...
In sequential ring mode, even there's only one who is actively logged on, and this HG consist of 20 Agents and the active is on the 20th position on the list (who were logged OUT), it will ring these 19 agents one-by-one before it will actually ring the 1 and only 1 who is logged on?
In sequential ring mode, even there's only one who is actively logged on, and this HG consist of 20 Agents and the active is on the 20th position on the list (who were logged OUT), it will ring these 19 agents one-by-one before it will actually ring the 1 and only 1 who is logged on?
- Thread starter
- #10
Telecomboy
Programmer
But if you are looking at Manager and agents 1 and 2 are checked in the hunt group then the system is not seeing them as logged out. That is why tlpeter is saying it is either bad programming or a bug. they think they are logged out, but if manager shows them checked then they are logged in and will receive calls. a truly logged-out user will show as an unchecked box in the hunt group.
amriddle01
Programmer
THis is the very reason we say not to use softphones for Agents, the logout/in codes don't work well from a SIP phone and so don't always work, people have had this issue before on here and we told them the same thing....DON'T USE SOFTPHONES FOR AGENTS 
"No problem monkey socks
"No problem monkey socks
- Thread starter
- #13
@all
Thank you for all the replies, the reason why we do use softphones it is with the premises that the client is strictly enforcing, we offered them hardphone, but they "DON'T" want it.
Now, I think the better work-around with this because giving them hardphone is not the option, is to delete the other agents who won't log in on given day and merge.
Thank you for all the replies, the reason why we do use softphones it is with the premises that the client is strictly enforcing, we offered them hardphone, but they "DON'T" want it.
Now, I think the better work-around with this because giving them hardphone is not the option, is to delete the other agents who won't log in on given day and merge.
Are you serious?
Do they use a pre programmed button on the softphone or a shortcode?
If it is the shortcode then which shortcode is it?
You are avoiding giving answers on our questions and only give back political answers (i really hate that)
Everybody makes mistakes and we try to understand what is going on.
So provide us more information like a monitor trace, the way they login and out of the group etc etc etc.
BAZINGA!
I'm not insane, my mother had me tested!
Do they use a pre programmed button on the softphone or a shortcode?
If it is the shortcode then which shortcode is it?
You are avoiding giving answers on our questions and only give back political answers (i really hate that)
Everybody makes mistakes and we try to understand what is going on.
So provide us more information like a monitor trace, the way they login and out of the group etc etc etc.
BAZINGA!
I'm not insane, my mother had me tested!
- Thread starter
- #15
@tlpeter,
about the monitor trace, I can't provide you that at the moment since I'm using a special config for my third party application that utilized trace output, changing it to default it will mess my application up realtime.
about the shortcode or special codes, there were none, it is just a plain login with their username and password provided at the manager, then phone is ready.
HG is as normal as noobie would create, just in my case I use a sequential on this particular HG as opposed to LongestWaiting.
As I've read at the document, which you've just commented attop:
I would assumed that it is how the way it is, so my temp-solution will be (as I stated above) is to remove other agent/s who will not log-in on specified date, besides this will be needed on case to case basis.
I'm sorry if you hate this, but I think this will work with my resources.
about the monitor trace, I can't provide you that at the moment since I'm using a special config for my third party application that utilized trace output, changing it to default it will mess my application up realtime.
about the shortcode or special codes, there were none, it is just a plain login with their username and password provided at the manager, then phone is ready.
HG is as normal as noobie would create, just in my case I use a sequential on this particular HG as opposed to LongestWaiting.
As I've read at the document, which you've just commented attop:
I would assumed that it is how the way it is, so my temp-solution will be (as I stated above) is to remove other agent/s who will not log-in on specified date, besides this will be needed on case to case basis.
I'm sorry if you hate this, but I think this will work with my resources.
You don't seem to understand that. The log in everyone is talking about is the hunt group log in and and out. When a user logs out of hunt group, and you log into Manager and check the users in group you will see the users there but they wont have an x in box. When they log back into group they will have an x again. You seem to be talking about logging in and out of the softphone. But this does not not log them out group.
ACIS - Avaya Certified Implementation Specialist
ACSS - Avaya Certified Support Specialist
APSS - Avaya Professional Sales Specialist
Yes we have VoIP in Cape Town
ACIS - Avaya Certified Implementation Specialist
ACSS - Avaya Certified Support Specialist
APSS - Avaya Professional Sales Specialist
Yes we have VoIP in Cape Town
amriddle01
Programmer
So you aren't logging out of the group at all, you are just logging the softphone off, that's not what you lead us to believe and the reason they show as logged in the group. If you have 3 digital/IP phones in a group and unplug the first 2 the call will not try and ring them it will go straight to the 3rd. This is an issue with using softphones, it shouldn't do it but it does
"No problem monkey socks
"No problem monkey socks
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