Seperate Music Sources

[RBeaudoin]

Is there a way without creating a new CUST in the system to provide one music source to some sets and a second music source to another set of sets?

 

[PERRYPJ]

Only if there in an ACD group, or you have an 81C with 2 or more network groups

OLD ROLMEN WORKING ON NORTELS

 

[hawks]

Do all the sets use the same lines?

 

[RBeaudoin]

They all use the PRI's and Routes, so yes

 

[hawks]

Sorry don't think you can do it then, if they used seperate ROUTS then you could assign the ROUTS different sources.

 

[NTOldTimer]

Is this an ACD environment? Do you have an Option 81, 61, 11?

 

[RBeaudoin]

This particular location has an 11C running 25.40. It is a Symposium site, and in my scripting I have different music sources for different CDN's. What I am concerned about is the non ACD users, they all hear the same music, and there are 2 different brands that cannot agree on a single music source. I think my only recourse is to create a seperate CUST in the system.