sending pdf files to print at a print shop

[elastica]

Hi can someone help,
I'm sending some artwork to my printers as a pdf file. I have created it in illustrator 10 and it has crop marks and a 3mm bleed. When the printer opens it he cannot see the crop marks or bleed. Aparently I have to get the separation setup dialogue box up and load a ppd, which I have done. It looks like if fits fine in the preview box but when I hit okay it says that the ppd of my printer and the general ppd in my software dont match and I might lose some of the image. I have an HP 6840 inkjet printer. I don't know what to do next. There must be a way of sending my artwork without my printer being an issue. Also there are 2 ppd files in my utilities file, which do I use.

Thanks

Lucy

 

[apepp]

...what size is your artboard in illustrator? is the media size in the print setup larger than this?

Andrew

 

[apepp]

...are you able to save the pdf in the export options instead of printing to pdf?

Andrew

 

[apepp]

...if you have acrobat standard or pro installed you can print to pdf via this route as an alternative.

Andrew

 

[elastica]

Thanks for your help.
I can't export. It won't give me a pdf option. The media is too big in portrait but fits fine landscape. The thing is is its as if I'm sending it to a postscript printer that I dont have. All I want to to is get it to the printers in a pdf format with a bleed and crop marks.So that when they open it their end they can see them.

Cheers

Lucy

 

[elastica]

Even if I alter my artbox size to the bleed size and save it still wont see blled or crops

L

 

[elastica]

Thanks for your help.
I can't export. It won't give me a pdf option. The media is too big in portrait but fits fine landscape. The thing is is its as if I'm sending it to a postscript printer that I dont have. All I want to to is get it to the printers in a pdf format with a bleed and crop marks.So that when they open it their end they can see them.Even if I alter my artbox size to the bleed size and save it still wont see bleed or crops


Cheers

Lucy

 

[apepp]

...the pdf option is in the save as dialogue box from what i recall from illustrator 10...

...there should be an option in your print setup to 'save to file' instead of printing to a device in windows, you will probably need to setup a postscript printer to print to file, details can be found here:

http://www.autsubmit.com/documents/...nstall a postscript printer on my Windows PC?

Andrew

 

[elastica]

Thanks Andrew for your help. I spoke to my printers this am and they have come up with a solution by changing everything to outlines and saving as an ai file and this seems to work.
Thanks again

Lucy