Sending DID numbers in ARS 2

[pmcook]

I probably know the answer but is there some easy way to set each user up to send their own DID number? Perhaps some relation to the ICR table? Or do I have to manually enter 55 DIDs in 55 custom ARSs?

 

[Gunnaro]

If they all have the same leading numbers, like 555 123 xxx, try this in the User Short code:
(xxx = extn number)

Short Code: "what you have here already"
Feature: Dial
Telephone Number: NS555123E
Line Group: ARS number

Or this for dialling directly out on a PRI without a prefix for external numbers:

Short Code: ?
Feature: Dial
Telephone Number: .S555123E
Line Group: PRI line number (0?)


Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[pmcook]

Thanks Gunnaro. So your first suggestion, does that require the extension match the DID? In my case they do not. DID 1234 could map to extension 202 for example. But they all share the same area code and exchange number. So called calls are all (626)384-XXXX.

 

[Gunnaro]

That's too bad.
I always program extn to match DDI, makes life easier.

But yes, ICR can make the match for you (it's actually default IIRC).
If you have an ICR created for each user, then that will be the outbound call without "customizing" the short code in ARS.

Example ICR: 626-384-1234 / Destination: 321
When 321 makes an external call, 6263841234 is presented.
(This might be rejected, some carriers just want the last 7 digits, or even 4... you'll figure it out )

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[intrigrant]

By default is a DID is send direct to a user then that DID is used as CLIP for that user.
You can create two ARS tables, one for the users with a DID and one for users without a DID.

Tha ARS with DID have a shortoce like this : ?/./Dial/0 the ARS for other users have a shortcode like this : ?/.SCLI/Dial/0
Then create two user rights profiles, one with a shortcode pointing to ARS with the predefined CLIP and one without.
Then assign the users to the appropriate user profile.

 

[pmcook]

I had no choice, they wanted the new system to match the old system extension numbers. The PRI is all new. Yes, I will figure it out now that I have a good start. Many thanks.

 

[Gunnaro]

That's the worst setups, *we want new system, just like the old one*

I'd rather change the extn to DDI's and make short codes of the old extn, forwarding to the corresponding new extn in a short periode of time.

(Yeah Intrigrant, I should have specified. ?/dial/./0 is the "uncustomized" Short Code )

Good luck

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[techmikepgh]

Here is an excellent guide I found when setting up my first PRI..

[URL unfurl="true"]http://blogs.scansource.com/avaya-ip-office-caller-id-primer/[/url]