Sending calls from DID to non-DID voicemail 1

[jdrive]

I have a user that used to only work remotely and had a non DID VDN of 7111 to just receive messages. They now work onsite and have been given a DID number of 4111 to use on their new phone. I’d like calls that come into 4111 to ring at 4111 and then go to the voicemail of 7111.

How can I accomplish this? I’ve very new at this but I’ve tried playing with vectors, coverage paths, and auto-attendants but I could have been missing a step… or two.

S8700 G3xv11 Intuity audix v4.4-7

 

[mikeydidit]

I would tare down the VDN, build it back as an extension with (x) port then assign it a coverage path to the DID number. The downside is VM on the non DID number will have to be checked if they do not answer the calls.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read thread690-1323977

 

[TykeUK]

The way I would do this is..

VDN 7111 - point to the specified vector
create the following vector steps...
01 wait-time 1 secs hearing ringback
02 messaging skill xx for extension 7111
03 stop

skill xx (voicemail hunt group)

then create a new coverage path for this user and point to vdn 7111 - assign this to station 4111 and change the message lamp extension to 7111.

that should do the trick.

 

[jdrive]

I should also mention that 7111 is part of an enhanced-list in intuity so I’d prefer to keep it as is if possible. As this would also require less user intervention.

 

[jdrive]

Thanks for your help. It still looks like i'm missing something... can you please take a look at the setup below?
________________________________________________________


VECTOR DIRECTORY NUMBER

Extension: 7111
Name: Doe,John
Vector Number: 90 (Voicemail hunt group)
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 1
TN: 1
Measured: none


VDN of Origin Annc. Extension:
1st Skill:
2nd Skill:
3rd Skill:
______________________________________________________________________________


CALL VECTOR

Number: 27 Name: Doe
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 wait-time 1 secs hearing ringback
02 messaging skill 90 for extension 7111
03 stop


________________________________________________________________________________
STATION

Extension: 4111 Lock Messages? n BCC: 0
Type: 6408D+ Security Code: TN: 1
Port: 123456 Coverage Path 1: 13 COR: 12
Name: Doe, John Coverage Path 2: COS: 2
Hunt-to Station:

STATION OPTIONS
Loss Group: 2 Personalized Ringing Pattern: 1
Data Module? n Message Lamp Ext: 7111
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english

Media Complex Ext:
IP SoftPhone? y
Remote Office Phone? n
______________________________________________________________________________________

COVERAGE PATH

Coverage Path Number: 13
Hunt after Coverage? n
Next Path Number: 90 Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 2
All? n n
DND/SAC/Goto Cover? y y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearances? n

Point1: v7111 Rng: Point2: Point3:
Point4: Point5: Point6:

 

[TykeUK]

Your VDN (7111) needs to point to vector 27.

 

[jdrive]

thanks tyke it works!

 

[donbott]

Would it work if instead of doing all that you put 4111 as secondary extension on V/M 7111?

DonBott

"The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts."
--Bertrand Russell