Sending a .wav to an extension 2

[PinkeyNBrain]

Looking to see if I can send a .wav to an extension and/or another number. Essentially what I'm after is similar to an automated dialing system calling someone and playing a message. In my specific situation, at a manufacturing plant I'm wanting to set up a phone in shipping/receiving which a delivery driver can dial a number which will transfer into our PA system. The transfer will dump a simple "Assistance needed in shipping" type prompt then hang up. Having the delivery person being able to access our PA system directly is not an option (some of the drivers can be rather coarse in their language!)

I've looked around this form and other online sites and each of them discuss broad casting into voice mails boxes. Not what I'm after. Under VM Pro, I found a 'post dial' feature, but it seems to play the message back to the calling party, I want the message to go to the called party (i.e. our PA system)

 

[amriddle01]

You can have VM Pro page a .wav to either handsets or your PA as long as the PA is connected to the system correctly

http://www.ipoffice.tel

 

[PinkeyNBrain]

Could you elaborate on just how one would send a .wav to an extension? In our specific case, AVAYA does not support the ohm rating and power requirements of our PA system. Per AVAYA tech recomendations, we purchased a number of inline products to overcome this but they could not get things to work. What eventually came about was to connect the PA system to a generic POTS line and have the AVAYA sytem short code into calling that. Messed up I know, but the alternative was to replace the PA system in our plant was way beyond the budget. So you just have to make due with what you have. To get back to my original request: Similar to an automated system calling someone and playing a pre-recorded message, I'm looking to see if someone can provide information on -how- to do this versus being told it can be done.

 

[AACon]

its a misc action called post dial. The action is pretty self explanatory, or you can press HELP on that action in vmpro and it'll tell you how to use it.

-Austin
ACE: Implement IP Office

 

[PinkeyNBrain]

Thanks - I had come across that but wasn't getting too far. Have since messed around with it and think I'm very close. Last piece of the puzzle is getting the originating phone to hang up. I've set up a short-code that will trigger a voicemail-node. The node uses the 'post dial' action perfectly (call, play message, hang up). What I'm seeing now is that the originating phone stays off hook. I do have a disconnect action attached to the post-dial, but it doesn't seem to have an affect on the originator. I did let the originating phone sit for 2 minutes to see if it would time out - didn't. Line stayed active. Any suggestions on what I can add/change to cause the line to hang up at the originator?

 

[AACon]

Eh...that's weird. It should disconnect with a disconnect action, and really should disconnect once done. The originator is local to the pbx, yes?

-Austin
ACE: Implement IP Office

 

[tlpeter]

You do have "PAGE:101" where 101 is the extension or group ????

BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[PinkeyNBrain]

Q) Originator local to PBX A)Yes it is.
Q) Do I have "PAGE:101"? A) Not that I know of. I'm trying my best to not look like a complete dufus, but a few months back my only indoctrination into AVAYA was a reference to the ‘Help’ pull down. Anyway, looking under IP Office Mgr, I can’t find a PAGE:xxx when looking through User, HungGroup and Short Code screens. Also not able to find one under VM Pro. It may be a fallout of how I currently have things put together. The calling path I have at this point is:

(IP OffMgr) dial a short code associated with a voicemail node.
(VM Pro) Voice mail node consists of: Start --> post dial (which calls a 9-NNN-NNNN outside line) --> Disconnect

The originator's LED will display "Short Codes.PaSys", where PaSys is the name I'd given the VM Node. The page works and hangs up. The originator never seems to release. It is possible that the local CO is not sending a disconnect message back. If so, is there a way I can compensate with the short code to place the call then hang itself up (or any other originator feature that can accomplish the same).

 

[AACon]

Erm...in the post dial, under extension, put PAGE:extn. It will page to that extn. Its possible that the port you have it plugged into is not disconnecting properly.

-Austin
ACE: Implement IP Office

 

[PinkeyNBrain]

Does your suggestion still apply when the extension I'm dialing is an external call? That is, the number under the VM Pro/post dial/properties/specific/"to extension" is: 9xxxxxxx
Where xxx represents that actual 7 digit number I'd dial to hit the POTS line that is connected to our PA. I do not have the PA connected to a port on the PBX.

To test I entered PAGE:9xxxxx into the field, saved and tried the call. The PA system no longer receives the incoming call and the originator still stays off hook. I removed the PAGE:, resaved VM Pro, PA is once again receiving the message.

 

[AACon]

Never tried it with an external number. The PAGE is meant for paging multiple phones at once, like paging a group of phones. Paging to a pots line the PA is on...well...that would really just be accomplished with a paging shortcode. I wonder if you could put the shortcode as the extn. Worth a shot.

-Austin
ACE: Implement IP Office

 

[amriddle01]

You cannot page an external number, never going to work, the best you will get is to page a group of handsets over their speakerphones, unless you get the pager connected to the system. I suppose you tried all the settings on the analogue ports before using a PSTN line ?

http://www.ipoffice.tel

 

[PinkeyNBrain]

A paging shortcode? As in IP OffMgr, setting up a short code that would use the 'dial' feature to dial the pots line in question? That I have and that works well. Issue is that it connects the caller directly into the PA. Over at the loading docs, some of the delivery drivers are not the most cheery of soles and connecting them directly to a PA system wouldn't be a good idea. So I'm trying to set up a more effective way of setting someone know the driver is here. So far what I've got is going to fit in really well. I've found that if I dial the short code (from a local PBX line) and hang up as soon as I here a message of "Forwarding ..", the call still goes through. If the user intentionally stays off hook, they are not tied to the PA. So far so good - just want the originating phone to hang itself up. If it makes any difference, when I'm referring to short codes, I'm using those listed in a global short code list. I know that short codes can be assigned to a specific user under the appropriate 'ShortCodes' tab on the users data.

 

[PinkeyNBrain]

amriddle - sorry to burst your bubble, but it does.

 

[amriddle01]

Using the feature Dial is not using a paging shortcode, you are simply dialling a telephone number that happens to be connected to a paging unit, that is not the same thing at all and also the reason it does not clear down. When using a VM Pro module to play a .wav to an external number is not using a paging shortcode either. But being an expert you knew that. Also I have yet to find a paging system that cannot be interfaced with, the issue you have is you are not trained and so don't know all the options you have to play wih so currently have it hanging off an analog trunk line. The issue with not clearing down can also be solved wih a timed shortcode, again you probably already know this too

http://www.ipoffice.tel

 

[PinkeyNBrain]

I guess to re-state things here

I'm sending a .wav to an external number.

Don't get caught up in the technical definition of what it means to 'PAGE' something. Outside of AVAYA world, terms like PA system and Paging Systems are used interchangeably. I've messed around with resetting a few parameters and put the system through an Immediate reboot (versus Merge) and the calling number now seems to be hanging itself up like it should.

amriddle – Dude, back of the RedBull. I will acknowledge that your knowledge of AVAYA system far exceeds mine, but it would benefit many if you to consider trying to understand what your answering before you make statements that fit your knowledge base versus the world around you. There is an old SNL skit called “Nick Burns: Your company’s computer guy”. Perhaps your familiar with it. The very first line of my posting stated exactly what I was looking for. By my second post, I was very specific in what type of line I was using, a POTS line. You interjected your assumptions after that.

AAcon – Thanks for pointing me back to the ‘post dial’ action. That was the key. I’d found it originally but didn’t mess around with it long enough to get it to work.

 

[tlpeter]

PinkyNBrian,

We are certified engineers who are here for sharing and solving bugs.
Not for supporting end users.
When somebody is new then we like to help too.
When Andy says that a dial page or a post dial is not for external number then you should take that for granted.
That is not arrogance but knowledge (can be mixed up once in a while)
That it did page an external number is odd because what the option does is putting a phone in a speaker which cannot be done to a non Avaya phone.

To help you a bit.

What you can do is using the voicemail call back.
Someone leaves a message in a mailbox and then the external number is called with the notification of that message.
The called user then can listen to that message.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[montyzummer]

AMriddle certainly knows his stuff and had helped quite a few people on a regular buisness , techs get frustrated when endusers fiddle about and then refer people to the first post they made , seriously dude people are trying to help but i too have yet to come accross a paging , public address or indeed microwave that the IPO will not integrate with if .
A.It is set up correctly.

B.People dont understand that if they are using terminologys that dont fit the industry and it gets interpreted as something else, then its the advice given at fault or is wrong....always be clear in youre posts and try and use youre equipment what it was designed for, when asking for work arounds try and take the advice given and be thankfull even if incorrect or irrelavant ,atleast people are trying to help ....or you may find next time nobody responds, this is a small community who regard there qualifications and more importantly field experience with great regard.....enough preaching but coooool it man.

Gerrys final thought ...........if its on a pots line connected to the avaya could you not add something like .t(1) whatever it is on the dial short code to make it disconnect after 1 min.(now ive read quickly through this set of posts its sat evening so it may be totall BS but ,any paging , pa, carrier pigeon service should be connected to the correct ports that was amriddles main point), I thanyouk and good night

take care and have a wqonderfull day

APSS (SME)
ACSS (SME)

 

[Greybeard191]

amriddle01: "The issue with not clearing down can also be solved wih a timed shortcode, again you probably already know this too"

I dont' know how to do this, and am intensely curious... can you elaborate please?

thx

GB

 

[amriddle01]

It as mentioned above:

Shortcode - 123456
Feature - Dial
Tel no - .t(1)

That would call 123456 for 1 minute then disconnect, t(5) would allow 5 mins before the system drops the call

http://www.ipoffice.tel