Joemjauser
Technical User
Hell,
I was hoping I can get an anser to a problem I have. I have a general greeting vector option that sends a call to a virtual station. This virtual goes to a coverage path (7) which has a coverage answer group of 3 people as pt 1. If these three are not available, I would like it to go a a general voicemail set up for their department.
I build virtual station for this new mailbox and covered it to voicemail (not audix). I then put the virtual MB number as pt2 in my cov path 7.
The problem is, When I call in and tell everyone not to answer, it goes to a busy after ringing the cov answer group people 4 times.
Can anyone suggest what might be wrong? A "list trace" doesnt show my call passed pt1 in the main cov path.
Thank very very much for any assistance.
J.
I was hoping I can get an anser to a problem I have. I have a general greeting vector option that sends a call to a virtual station. This virtual goes to a coverage path (7) which has a coverage answer group of 3 people as pt 1. If these three are not available, I would like it to go a a general voicemail set up for their department.
I build virtual station for this new mailbox and covered it to voicemail (not audix). I then put the virtual MB number as pt2 in my cov path 7.
The problem is, When I call in and tell everyone not to answer, it goes to a busy after ringing the cov answer group people 4 times.
Can anyone suggest what might be wrong? A "list trace" doesnt show my call passed pt1 in the main cov path.
Thank very very much for any assistance.
J.