sending a call to a different queue after 3 minutes

[NewbieCarol]

Does anyone know how to send a call from one queue to another queue (with priority) after a predetermined amount of time using vectoring?

Thanks,
Carol

 

[lopes1211]

01 queue to skill 1 pri l
02 Announcement 1001
03 wait 60 sec hearing music
04 Announcement 1002
05 wait 60 sec hearing music
06 queue to skill 2 pri h
07 wait 60 sec hearing music
08 goto step 7 unconditionally.

A rough example but you get the idea. -CL

 

[telcomwork]

or use this command...

goto step x if oldest-call-wait in skill xx pri m > 300sec

then

route-to number xxxx (VDN / next Queue)

 

[telcomwork]

Sorry, 3 minutes would be 180 sec not 300

 

[telcomwork]

Here's how I have a call looping and then checking for the time when it comes full circle

CALL VECTOR

Number: 50 Name: BidMan w/op Rol
Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 announcement 2806
02 queue-to skill 22 pri m
03 goto step 24 if oldest-call-wait in skill 22pri m > 600
04 wait-time 30 secs hearing music
05 collect 1 digits after announcement 2807
06 goto step 9 if digits = 1
07 goto step 1 if unconditionally

 

[scottyjohn]

Would it then not be queued to 2 skills? This can cause some reporting issues as it seems you are taking a double hit for an inbound call. Is there a way to de-queue the call from the first skillor is that done automatically? John
ski_69@hotmail.com

 

[kschut]

How about using two VDN's and vectors

VDN 1000 goes to vector 1:

1 queue to skill 1
2 wait time 3 minutes hearing ringback
3 route to VDN 2000

VDN 2000 goes to vector 2:

1 queue to skill 2
2 wait indefinitely hearing ringback

beware: pseudo vector-code.

 

[mattk24]

kschut has a great idea, but if you don't want to create a new vdn you can put in a step to goto a new vector.

VDN 1000 goes to vector 1:

1 queue to skill 1
2 wait time 3 minutes hearing ringback
3 goto vector 2

Vector 2:

1 queue to skill 2
2 wait indefinitely hearing ringback

m

 

[kschut]

If you queue to a skill and then go to a different vector where it is queued in a second skill, the call remains queued in the first as well so you might as well keep it all in one vector. If you route to an extension (VDN), the call is withdrawn from the first queue (and counted as OUTFLOWCALL for that skill). So the question is if they want the call queued in both skills after 3 minutes, or really moved from the first queue to the second queue.