Send Calls to voicemail with DND

[dibthree]

I have user who hits DND to reject calls and send them straight to voicemail.

The problem is when the receptionist transfers him a call and he hits DND it sends the call back to the receptionist.

Any ideas?

 

[phoneguy610]

have the receptionist just transfer the call straight to his vmail?


dglcabling@yahoo.com

 

[dibthree]

This is a large company. The receptionist just transfers calls as they come in. There is no time for her to call him, ask if he wants this call, and if not transfer it to voicemail.

She just transfers, hits join, and moves to the next call.

He looks at the caller ID and decides whether he will take the call or hit DND.

 

[Sparkie37]

Two features come to mind:
1) Program the phone to have DND on Busy: to be Y.

OR

2) Use F984 (which forwards his calls directly to VM

 

[dibthree]

lol...sorry for laughing but would not work.

 

[phoneguy610]

f986 is transfer to vmail FYI sparkie

and i believe you can cancel the transfer callback??

you have to play but look for that

if you do cancel this though, this would disable calling back when a transferred call is not answered for the entire phone system so that is another thing to consider


dglcabling@yahoo.com

 

[dibthree]

I turned off Delayed ring transfer and Transfer Callback to solve this executives problem.

Now lets see who complains about the change.