Does anyone know what kind of shortcode or programming that needs to be configured in order for a receptionsist to send a caller direct to someones voicemail without the phone ringing?
I always do this:
Short Code: #XXX
Number: #N
Feature: Voicemail Collect
This assumes 3 digit extensions. Voicemail Pro sees # as a command to deposit voicemail, so after setting up this short code - you can transfer direct to voicemail by pressing Transfer # extension Transfer.
Wtih tho SoftConsole you don't need a shortcode.
The shortcode of Melmac does work but is not guaranteed in future releases because officially calls are routed to VM using the name of the user instead of the number.
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