Selectively pick up calls instead of the auto attendant (or other workaround) - KX-TVM50 + KX-TDE

[twoeyes]

Hi.

We have a KX-TVM50 + KX-TDE setup by a local telecom installer, and only a handful of lines. I do the minor maintenance items on it, especially for small things that aren't worth calling in the outside help.

The auto attendant picks up ALL calls as they come in. This is fine for everything except those newish automated phone validation things, e.g. Facebook or Google. Their automated machine get stuck talking to our automated machine reading our machine the verification code while our machine reads them instructions on which extension to dial.

My first thought is to somehow pick up a line once the TVM has picked it up - I have line in use indicators on my desk phone, and calls are infrequent enough to figure out which is the one I want. But I get "Line is Busy" (which is expected).

Another thought, is maybe I can record ALL incoming calls on the TVM?

EDIT: Third idea, is it easy to set the # of rings delay before the call goes to the TVM? Could I temporarily set that to 2 or 3 rings when waiting for a specific call?

My searches so far haven't gotten me anywhere, possibly because I don't even have the right terminology.

I'd rather not fiddle with too many settings, because, eventually I'd break something. If it gets too crazy, I'll just put it on the to-do list for the next time we have the phone guys in.

Thoughts?

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Perceptus Solutions Inc.
A little computer support and web firm.

http://www.perceptus.ca

 

[obtsystems]

If no options are selected what happens the call. You can set the number of times the AA repeat before intercept to a group so the call will ring on phones and can be picked up

 

[twoeyes]

Thanks for the reply. It plays twice, then transfers to the operator extension. I guess two loops takes too long because I had asked our operator if she was getting the Facebook verification call and she wasn't.

Where would I set the repeat, on the TVM or the TDE?

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Perceptus Solutions Inc.
A little computer support and web firm.

http://www.perceptus.ca

 

[twoeyes]

Oh, I found it. In the KX-TVM Maintenance Console, in the properties of our top level menu in Service Settings > Custom Service.

Unfortunately, our intro message is too long even for 1 loop. I timed (by looking at the line indicator lamp on my desk phone) the validation phone call at about 30 seconds, which is shorter than a single loop of our auto attendant script.



----------------------------------------
Perceptus Solutions Inc.
A little computer support and web firm.

http://www.perceptus.ca