CRXI
ODBC connection to Remedy ARS 5.1
Table has multiple records per ID
Hi All,
This particular table has a Parent record (holds the final SLA measurements) and multiple child records (Which holds timing information as an incident passes from team to team). Each record has the same Incident ID {INC_ID}.
There is a SLA Field for Recovery {SLAR} eg. 240mins from start of incident to resolution) and an Activity Time field {AT} which records how much time a particular team has an incident for. (There are loads of other fields, just using relevant ones have also shortened the names) I have a running total on {AT} {#AT}. I want to highlight the first instance of the child records that exceeds the {SLAR}.
Please note I have the parent record in the main report grouped by INC ID linked to a subreport in the Group Footer. The link is on the {INC_ID}.
e.g {SLA} = 180 minutes
INC RecType Sequence Team AT #AT
716 Parent 0 TDS n/a n/a
716 Child 1 NS 40 40
716 Child 2 CS 127 167
716 Child 3 NS 15 182 <===
716 Child 4 TDS 9 191
As you can see the first instance is Sequence 3 above, I have a graphic (Small Red Diamond)that sits next to {#AT} with a suppression formula of "If {#AT} > {SLAR} then false else true". My problem here is the graphic shows for Sequence 3 & 4.
Any ideas would be greatly appreciated.
Cheers.
ODBC connection to Remedy ARS 5.1
Table has multiple records per ID
Hi All,
This particular table has a Parent record (holds the final SLA measurements) and multiple child records (Which holds timing information as an incident passes from team to team). Each record has the same Incident ID {INC_ID}.
There is a SLA Field for Recovery {SLAR} eg. 240mins from start of incident to resolution) and an Activity Time field {AT} which records how much time a particular team has an incident for. (There are loads of other fields, just using relevant ones have also shortened the names) I have a running total on {AT} {#AT}. I want to highlight the first instance of the child records that exceeds the {SLAR}.
Please note I have the parent record in the main report grouped by INC ID linked to a subreport in the Group Footer. The link is on the {INC_ID}.
e.g {SLA} = 180 minutes
INC RecType Sequence Team AT #AT
716 Parent 0 TDS n/a n/a
716 Child 1 NS 40 40
716 Child 2 CS 127 167
716 Child 3 NS 15 182 <===
716 Child 4 TDS 9 191
As you can see the first instance is Sequence 3 above, I have a graphic (Small Red Diamond)that sits next to {#AT} with a suppression formula of "If {#AT} > {SLAR} then false else true". My problem here is the graphic shows for Sequence 3 & 4.
Any ideas would be greatly appreciated.
Cheers.