Seeking suggestions - extension forwarding help -

[MagixLegend]

I am a new switch operator / pbx programmer and I havea problem. I have a Avaya (Merlin) Magix as my PBX. I presently have my operator assigned as extension 1000. During the day, if this person moves around they generally transfer the operators calls to another person in the building. This is great and all, but I trying to find out if I can 1) create a group that my operator can forward their extension to that will ring ALL phone in the facility; or 2) is there a way to assign a second extension to ALL phones (i.e. all phones have ext 1999) in the building, where a forward can be places and incoming calls ring all of the phones in the building? I am trying to learn this switch and my hair is turning greyer eah time I reference an ETM. Can someone please help, or suggest something I haven't thought of? Thanks in advance.
-Chris

 

[TouchToneTommy]

You could use Night Service make all (or a specific bunch) of the extensions ring when the Operator is away, and has pressed the Night Service Button.

If you use Voice Mail/Auto Attendant in conjunction with the Operator, you would set the AA to answer on a delayed basis, even if in Night Service, but use the internal clock in the voice mail to determine if the Day or Night message should play when it answers. After hours callers just hear 4 or 5 rings before the AA picks up, but get the appropriate message.

 

[MagixLegend]

TTT,

Thanks for the input. Let me make sure I understand everything. For us, I presently do not use the night service feature so I'd need to program / activiate it in my switch? Instead of it being actual "night service" I'd be using the functionality, at the press of a programmed button on a 4412D+ phone, for times when my operator needed to step away from their desk or whatever the reason? Finally, since I am using the "night service" feature, it would only be active when a button is pressed correct? and the "night service" would not be actual night service unless I programmed times as which I wanted it to operate? Lots of questions but I am trying to make sure I understand everything before I begin making changes. Thanks.

Chris

 

[MagixLegend]

Another question, if I do use the "night service" approach, will I need to restart the switch for this change to effective or not? Thanks!

 

[TouchToneTommy]

Yup, you program the extensions that will receive the incoming ring when Night Service is engaged. You can label the button something else, if that helps your Operator know what it is for.

You do not have to restart the Magix to have this take effect.

But I have looked back at your previous posts - are you receiving your incoming calls via a PRI or loop start copper lines? The Night Service approach will not work if it is a PRI, because the calls are sent to the operator's extension by extension number, instead of trunks ringing in.

 

[MagixLegend]

LEt me make sure I understand. When we stood up our PRI, I has my three incoming lines xxx-1234, 2345 and 3456 added to the PRI. I also have a batch of 60 numbers that came with my PRI. When I ring down my xxx-1234, it rings the main console phone where the caller has the option to dial an extension or dial 0 for the opr. During the day, the opr presently forwards that phone to his extension, 1000 forwarded to 1001 where he can pick it up and doesnt hassle with the console phone. Does that answer your question or bring more light to my question?

 

[TouchToneTommy]

When I ring down my xxx-1234, it rings the main console phone where the caller has the option to dial an extension or dial 0 for the opr

So when a call comes into xxx-1234, it rings at Ext. 1000? Or the Auto Attendant answers it? Or it rings 1000 first, and then the AA picks up if no one else does?

 

[MagixLegend]

If someone dials into our main line, xxx-1234 the auto attendant spouts out the pre-recorded message during which the caller can 1) dial an extension, 2) press 0 for the OPR (x1000) or 3) simply wait and it will transfer to the OPR (x1000)

During the day, the person sitting up front transfers x1000 (a 4424LD) to x1001 (4412D+) for their own reasoning. Now, if that person is not at their desk, they transfer x1000 to whomever is at their desk so incoming calls can be answered by someone and a caller doesn't encounter a ringing / unanswered number.

In more cases than not, it is difficult to identify out who is going to be at their desk. This is why I need to have a solution that will ring all phones in the facility if the OPR isn't at their desk and eliminate incoming calls from reverting to a voice mail box or simply as unanswered.

Does this help sort out my problem?

 

[Telecomboy]

You can set-up a group with everyone in it, depending upon your release of Magix, you can then set that group to ring as "group ring". It was either R3 or R4 that came out with group ring for a group. Then program the 0-out to transfer to that group.