Hi All - been about 10 years for me since posting!! My situation is my programming seems to be correct but calls are routing to a wrong message. I have a strong feeling that Agents with the needed skill set of 10 are not logged in. How can I stat a skill set?
I did the trace below and it appears the call is routing as designed but no Agents logged in. Thoughts?
[URL unfurl="true"]https://res.cloudinary.com/engineering-com/image/upload/v1453833933/tips/HEAT_VDN_stgzdt.bmp[/url]
I did the trace below and it appears the call is routing as designed but no Agents logged in. Thoughts?
[URL unfurl="true"]https://res.cloudinary.com/engineering-com/image/upload/v1453833933/tips/HEAT_VDN_stgzdt.bmp[/url]