security and trust in e-business

[Nao]

Hi,

I am doing Master of Information Management Systems. One of many subjects I am taking is e-commerce. I have assigned to do a research about security in e-commerce and how to build trust to customer?
I have heard many stories about the Internet's profitless companies. There are many customers who worry that Internet intruders will steal their credit card data. If companies do not have any controls about this problem, it can make companies lose customers.
So, could anyone please recommend me how to protect business transaction and communications? and how to build trust to customers?

Regards,
Nao

 

[WildWill]

One way to guarantee customer security is through the use of SSL (secure Sockets Layer) technology and the displaying of a secure site certificate, such as the BT Ignite seal. Fid details of this at:

http://www.ignite.com/application-services/products/verisign/products/globalcerts.html

The certificate authenticates your website and enables secure Internet communications between the website and anyone who wants to interact with it.

Once that your website is authentic and that you meet qualifying criteria for Global Server, a unique Global Server certificate is allocated to your domain. When activated, Global Server Certificate enables 128-bit secure communications using encryption technology deployed in the SSL (Secure Sockets Layer) of your web server. Every Global Server certificate comes with the exclusive Secure Site Seal which you can use to provide instant, verifiable proof that your website is genuine. It proves to anyone who works, trade or interacts with you on the net that they are dealing with a genuine website they can trust.

A lot of hesitance on the consumers part is purely down to fear of new technologies, after all consumers have for years been giving credit card numbers over unsecured telephone and fax and through shop swipe machines prior to e-commerce. With this in mind it is the responsibility of those that run e-commerce sites to notify consumers of their policies on security and privacy.


Even if there are problems consumers can rest in peace with the knowledge that they are protected by 75 of the Consumer Credit Act 1974, which states

“If you are a UK resident using a UK-issued card for a transaction over £100, Section 75 of the Consumer Credit Act 1974 protects you. This law says that if a trader defrauds you, the credit card company is equally liable for the debt, which means basically that they will refund you if an unauthorised charge is made to your card. In practice, the credit card companies refund you; charge back us (they have direct debit authority from our bank account) and then leave it up to us to sort it out with you. Therefore, in practice, it is impossible to be cheated if you use a credit card over £100.”
Billy H

bhogar@acxiom.co.uk

 

[ITphile]

There are lot of programs for security and trust.

Encryption and digital certificates are the solution for the above. You can visit verisign.com, entrust.net, etc and read the whitepaper and solution they offer.

All the best